Collections Specialist

Sometimes, our customers need a friendly reminder about their bills. Sometimes, our customers have questions about their statements. After all, we’ve all needed help at some point and know what it’s like to be on the other side of the phone and the difference a thoughtful company representative can make. At Alert 360, we strive to raise the bar on service. Together, you and our awesome collections team will work together in a fun, friendly, and variable compensation environment at our state-of-the-art collections center in CityPlex Towers overlooking the Arkansas River. We are an in-house collections team, serving almost 250,000 security and home automation customers across the United States. Here, you have a chance to be recognized and make a difference for the customer, the company and your career.

Duties and Responsibilities

  • Demonstrate verbal communication skills and the ability to remain calm while responding to individual customer needs.
  • Professionally handle decisions involving customer accounts and collect electronic payments over the phone.
  • Strike a balance between maintaining trustful relationships and ensuring timely payments.
  • Exhibit professionalism and trustworthiness.
  • Possess excellent communication and negotiation skills.
  • Make payment reminder phone calls.
  • Analyze account payment information and make recommendations.
  • Stay current and follow company policies, procedures, and understand HR policies as described in the employee handbook.
  • Perform quality work within deadlines and with minimal supervision.
  • Interact positively with coworkers and customers, demonstrating the drive to offer solutions and over-the-top service.
  • Assist with all other tasks as needed or assigned.
  • Follow all safety requirements and maintain a safe working environment at all times.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with others to resolve customer concerns or issues.

Requirements

  • Proven experience as a Collection Specialist or similar role
  • Patience and ability to manage stress
  • Problem-solving skills
  • Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
  • Ability to be polite and compassionate without lacking confidence
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Must have the ability to utilize PC Keyboarding efficiently and accurately with proficient data entry skills. Minimum 30 wpm.
  • Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
  • Ability to diffuse challenging customer interactions.
  • Demonstrate organization and workflow coordination skills.
  • Enjoys working in a team environment!
  • Comfortable not bragging too much that you work in “One of the Best Places to Work in Oklahoma”
  • High School Graduate or equivalent

THE BENEFITS OF JOINING OUR TEAM

Did you know we were named a “Best Places to Work” in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members’ lives better. Our comprehensive benefit program includes but is not limited to:

  • Health coverage for you and your family through medical, dental and vision plans
  • A generous paid time off program starting at three weeks and increasing with your tenure
  • A 401(k) plan where the company matches dollar for dollar on a generous % you contribute
  • Financial protection through disability, life and accidental death and dismemberment insurance
  • Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
  • To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.

When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen!