Customer Care Specialist

Now’s your chance to break into the technology field and show your mad people skills. Do you thrive on finding solutions, making new friends, showing your caring side, and being on the forefront of the smart home industry? At Alert 360, we’re super dedicated to customer service and providing the latest home automation and smart security services. There’s proof in our title as “One of the Best Companies to Work in Oklahoma” (three years in a row!) and our A+ Better Business Bureau rating.

We don’t like to brag, but we were also listed as one of INC 5000’s fastest-growing companies in America. And we owe it all to our fabulous team that finds new ways every day to thrill customers and keep families connected, protected, and over-the-top happy with our company. Here, your calm, cool, problem-solving skills are celebrated, and we strive for happy endings all day long. You are valued for your thoughtful and respectful approach to co-workers and customers. And when you need a break?  Enjoy our on-site wellness center, relaxation corners with sprawling Tulsa views, and frequent walks that keep you healthy and connected to teammates. Join us!

Duties, Responsibilities:

  • Assist with customer accounts, equipment questions, billing, and payments and ensure customer needs are addressed
  • Diffuse customer situations by resolving customer concerns
  • Communicate verbally and in writing in a clear, professional, and straightforward manner
  • Respond to emails and calls as needed to ensure prompt resolution to customer questions, concerns, service issues and account problems
  • Work independently to complete tasks and follow directions related to the job with minimal supervision
  • Contribute to creative and positive solutions that help continually improve our customer care and overall satisfaction in our brand

Desired Skills and Experience:

  • Excellent verbal communication skills and ability to respond to individual customer needs in a calm, professional and pleasant manner
  • Great interpersonal skills and prior customer service experience at a contact center a plus
  • Enjoy talking on the phone
  • Patience and ability to manage stress
  • Problem-solving skills
  • Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines
  • Ability to be polite, compassionate, and confident

 

Requirements:

  • Must be at least 18 years of age
  • High School diploma or equivalent
  • 2 to 3 years related experience
  • Ability to sit while using computer and phone equipment for extended periods of time
  • Deliver world-class customer service and build customer satisfaction and loyalty
  • Strive for one-call resolution of customer issues
  • Ability to type a minimum of 30 words per minute efficiently and accurately
  • Proficiency to work simultaneously with multiple computer applications and databases
  • Demonstrate outstanding verbal and written communication skills
  • Must be a good listener with empathetic skills
  • Must be willing to make outbound and take inbound calls
  • Ability to multi task
  • Excellent computer and Microsoft office product skills
  • Attention to detail and organized with excellent follow up skills
  • Ability to think on your feet and provide creative solutions
  • Must maintain excellent attendance record
  • Must be open to feedback and professional coaching
  • Pre-employment testing is required
  • Must pass background and drug screen process
  • Bilingual in English/Spanish a plus

 

Shift Hours:

10:30 am – 7 pm

(Closed on company observed holidays)

-Equal Opportunity Employer-