- Knowledge Base
- General
- Alert 360 Video Software
- How do I get a new W9?
- How quickly will authorities arrive after you dispatch them?
- Who will be monitoring my alarm?
- Is the monitoring center UL listed?
- How do I get another yard sign or window decal?
- What are your hours of operation?
- Do you record my calls?
- I have friends who want an alarm system. Do you have a referral program?
- I am not happy with the system I currently have through another company. Can I switch to Alert 360?
- I bought a house that already has a security system in it. Can you monitor it?
- Why should I have a monitored burglar, medical or fire alarm system?
- My home was not pre-wired for a security system, and I don’t want to see wiring throughout my house. Can you help?
- Do I need a permit for my alarm system?
- If my alarm system is not armed, will my smoke detectors still send signals?
- What is your license number?
- What is the difference between my keypad code and my password?
- Do you provide insurance certificates for my homeowners insurance?
- How do I cancel my service?
- What if I am moving?
- How is my homeowners insurance discount impacted if I cancel my service?
- I am active military and being deployed/moved; Will I be responsible for the remainder of my contract?
- Why do you have contracts?
- Do you have a no-contract term option?