VIO has Transferred Customers to Alert 360
Better Protection, Better Service, New Name!
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WARNING! |
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CelLULAR CARRIERS ARE SHUTTING
DOWN 3G COMMUNICATORS SOON!
Security systems relying on these 3G cellular connections will no longer be able to communicate with our alarm monitoring center. As such, we are waiving ALL fees to update your 3G Cellular communicator for VIO customers! This no-cost service must be completed to guarantee your system’s ability to communicate with our alarm monitoring center via the cellular network.*
Please call us toll-free at 888-642-4567 (choose option 2 then 2) to schedule your no-cost service today, or for the latest updates and to request a service appointment online, please visit UpgradeMy3G.com.
The technician (Nelson)showed up within the agreed upon time and was very thorough. He took his time and explained everything about the alarm including how to add more Z wave devices.
Donald C.
20:59 27 May 23
Great customer service every time! Had an issue with the cameras. Tried to troubleshoot with the app which doesn't work but they did send a tech out who had our cameras back up & running in no time! They could've waived the $40 service call since the troubleshooting steps on the app didn't work but the guy was quick, professional and friendly. $40 well spent.read more
Mrs. P.
16:27 26 May 23
Oscar is a an excellent tech. He is thorough, persistent, efficient, and caring! Couldn’t ask for a better service provider!
Rickie R.
15:29 25 May 23
Their customer service was very helpful and the install went smoothly. Patrick was my contact was very thorough and detailed about the services and Sal did the install and was very knowledgeable and set things up in a timely manner. I have already recommended their services.read more
Tashenia J.
16:02 24 May 23
Fast friendly and amazing service. They asked me exactly what my needs were and delivered exactly that. Highly recommend!
Maria C.
15:02 19 May 23
Tyler was incredible. On time, clear with communication, nice and great to work with.Service has been easy to get going and understand.
Spencer R.
16:04 17 May 23
Hunter was our installation tech. He was on time. He explained what he was doing throughout the process. Afterwards, he explained the system to my wife and myself and helped us get it set up. Once he went through the process, he stayed to answer any additional questions we had and gave us contact numbers if needed.read more
chronoboat
20:35 16 May 23
I had a phenomenal customer experience from beginning to end. The sales representative was always very transparent about the options available to me, and I never felt pressured to purchase. The technician was very professional. He called when enroute. He was super patient answering my questions, and hemade sure I was comfortable operating the device before he left. Overall, a super awesome experience!read more
Dacalli O
18:18 16 May 23
Kennard did a great job addressing an issue with one of my sensors....Alert 360 has been a great company to do business with!
E.C.
20:23 10 May 23
We’ve been with Alert360 (previously other names) for many years. They are always quick to help and provide great service and peace of mind at an affordable price. Very grateful for them and their team!
jessica M.
15:45 10 May 23
Great Customer Service when calling in, in person and through the set up. Brad was patient, kind, informative with all of the questions. He did a great job in a chaotic household with kids and pets.
Jessica N.
15:42 09 May 23
My Tech Greg that came by the house was very informative and experienced. Always good to have a Tech that knows what he’s doing and exceeds your expectations. Appreciate the service Greg!!
TC
15:24 09 May 23
Excellent support from highly professional and friendly technician. Very pleased with his work ethic and attitude.
Jeremy H.
20:17 08 May 23
Rearming a door we had to replace. Technician was friendly and professional and he completed the work quickly. Good experience.
Cindy H.
18:52 05 May 23
Great service on our alarm system. Super fast response and easy to get an appointment.When the technician came out, he was able to upgrade the board and correct the issue.All is good, thanks Alert 360.
Daniel B.
17:43 05 May 23
Smarter Security Since 1973
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
What This Means for Our Customers
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
Look for our green and white trucks in your neighborhood soon. We can’t wait to meet you!
You Have Questions, We Have Answers!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
Call 888-642-4567
(We’re here to help!)
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Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
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How does this benefit me?
For decades, Alert 360 and the My Alarm Center family of brands have provided protection and peace of mind for security customers across the nation. As separate companies over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a larger company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
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Do I need to update my account information?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
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Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
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Will I need to get a new system?
No, your existing system will remain connected and in service.
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What if I received a letter from another security company saying that Vio sold my account to them?
It is possible that Vio transferred your account to another security company. No customers were transferred to both companies to our knowledge, so you will have either received direct communication from Alert 360 or this other security company.
As mentioned above, only some of the Vio customers were transferred to Alert 360 for the ultimate customer experience we have to offer.
If your account was transferred to another security provider, this was before we entered into an agreement to acquire accounts from Vio.
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Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
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How do I pay my bill?
If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
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How do I upgrade my system?
Simply login to your account, view your account information, and select the ‘Upgrade’ tab. Or, you can call 888.642.4567 , just have your account information handy!
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Will I need to sign a new contract?
No, your current contract and service information will transition to Alert 360.
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What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no action required.
*Agreement required or $199 at time of service. Additional services and upgrades are available and are subject to standard pricing.