VIO has Transferred Customers to Alert 360
Better Protection, Better Service, New Name!
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WARNING! |
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CelLULAR CARRIERS ARE SHUTTING
DOWN 3G COMMUNICATORS SOON!
Security systems relying on these 3G cellular connections will no longer be able to communicate with our alarm monitoring center. As such, we are waiving ALL fees to update your 3G Cellular communicator for VIO customers! This no-cost service must be completed to guarantee your system’s ability to communicate with our alarm monitoring center via the cellular network.*
Please call us toll-free at 888-642-4567 (choose option 2 then 2) to schedule your no-cost service today, or for the latest updates and to request a service appointment online, please visit UpgradeMy3G.com.
We called a company called Fort Knox security which is located in Texas and they contract with Alert 360 to install security systems in the PHX area. We had a rough start due to some communication errors between the two companies but those were figured out and we were taken care of. NOW to mention the techs that came out to do the install Eddie and Kevin. What nice guys! They installed everything we needed and educated us on other products that would work in our home as well. They were not pushy by any means just sincerely helpful. The price was very reasonable. We are extremely happy with the outcome and would recommend Alert 360 to anyone who is need of an alarm system especially during these uncertain times in our country. It is hard to find people now days that take pride in their work and do what it takes to complete a job and do it right and not half A**. Kevin thank you for staying past hours to complete everything and answer the many questions my husband had.read more
Christy C.
21:30 20 Sep 23
The representative came in and answered all my questions patiently and professionally. He was very knowledgeable also. Hope he gets a raise!
Bernadett W.
21:52 19 Sep 23
Timothy stopped by and got my old doorbell cam replaced with a new updated device. Installation was a breeze and he was very professional.
Kwame
17:40 15 Sep 23
Mr Kennard, technician of Alert 360 arrived promptly, repaired low battery, updated date and time. Mr Kennard is professional and courteous.
Anya Juan R.
15:03 15 Sep 23
I've been using Alert 360 for my home security needs since 2021. They have amazing customer service from sales to call center to tech support personnel servicing the equipment. They have very affordable packages that allow you to decide how much equipment and/or monitoring fits your needs and budget. And you can always add equipment later if you just need to get started.Should you experience an alarm situation. They are very responsive, an immediate call is placed to you and the first question is, are you okay, are you safe. Then they go into what has prompted the call and get your credentials and if dispatch is needed. I was away from home once, receiving their call was the first indication there was an issue at my house. A window sensor was alarming them (apparently my push notifications for that function was turned off). After determining I was safe but away, they asked if I'd like a dispatch. Since I do have pets at home I said yes, and I'll head there myself. Once here I called them back to let them know that nothing was wrong with the windows and they setup a tech to come check into the equipment. The technician arrived in the time frame and quickly determined that the built-in window frame sensors were aging out (10+yrs) and promptly installed contact sensors. While here the technician tested all the rest of the equipment and determined the doorbell camera also needed replaced. The technician installed a new camera and reset the app and keypad programming. Since all of the equipment was still under warranty, it was all covered, no cost to me.read more
Jo S.
14:38 15 Sep 23
The techs were prompt, knowledgeable and paid attention to details, as well as courteous and polite. I would recommend them anytime and to anyone.
Clarence M.
16:41 14 Sep 23
The teck arrived early,after calling to check my availability. Clean neat and pleasant, took care of my concerns ,tested my phone and set up the app,,which was the original problem . The tech was quick to answer questions and explain what he was doing. A pleasure to have in my house. Job done and on his way..read more
Scott M.
21:08 13 Sep 23
The customer service that we receive through alarm 360 has always been great. The tech that they’ve sent out to replace the sensors and fix a problem is professional and personable. Their customer service agent that I talk to the other day about one of our sensors was a delight to have a conversation with. I would definitely recommend alarm 360.read more
Sydney J.
17:43 12 Sep 23
Justin in Technical support was very funny and patient in helping to resolve problem. Oscar was very polite and professional to replace the part. I am very pleased with the whole 360 team. Thank you for making things so smoothly!
Ashley B.
21:08 11 Sep 23
Service was punctual, friendly, efficient, and accommodating. Most definitely, the kind of service i received today is service I wish I could count on from all companies and businesses with whom I rely on for professional services.
Jillian W.
16:26 11 Sep 23
If you want great security system make sure you get alert360 for the best system and technicians who know what they are doing
Stanley D.
16:14 11 Sep 23
Jake was awesome & patient & did more than I expected to make our alarm system work better for our house & lifestyle!
Diane Griffin S.
04:24 09 Sep 23
My older system is working well due to the needed upgrades to the system. One zone was not making contact due to our extreme heat so your technician made it wireless. It was a good move and took away the hassle of having to line up the contacts.
Janet S.
21:35 08 Sep 23
The two workers that came to our residence were highly professional and friendly. They took the time to go over what to do when a power shortage happens to save the life on the battery. Everyone at Alert have been very courteous.
Teresa J.
20:05 08 Sep 23
A jewelry store without Alert 360 protection is a lamb circled by wolves.A jewelry store with Alert 360 protection is a mother bear protecting her cubs.Israel Diamond Supply is protected by Alert 360, and one of their bears is Mr. Joel Ramkaram. He was at Israel Diamond with his vast expertise clawing away at a stubborn problem that required a tremendous amount of experience to be solved.Thank you Mr. Ramkaram for the level of caring that you clearly present for your customer and your company, Alert 360.read more
Israel D.
23:28 07 Sep 23
Smarter Security Since 1973
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
What This Means for Our Customers
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
Look for our green and white trucks in your neighborhood soon. We can’t wait to meet you!
You Have Questions, We Have Answers!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
Call 888-642-4567
(We’re here to help!)
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Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
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How does this benefit me?
For decades, Alert 360 and the My Alarm Center family of brands have provided protection and peace of mind for security customers across the nation. As separate companies over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a larger company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
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Do I need to update my account information?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
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Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
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Will I need to get a new system?
No, your existing system will remain connected and in service.
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What if I received a letter from another security company saying that Vio sold my account to them?
It is possible that Vio transferred your account to another security company. No customers were transferred to both companies to our knowledge, so you will have either received direct communication from Alert 360 or this other security company.
As mentioned above, only some of the Vio customers were transferred to Alert 360 for the ultimate customer experience we have to offer.
If your account was transferred to another security provider, this was before we entered into an agreement to acquire accounts from Vio.
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Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
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How do I pay my bill?
If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
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How do I upgrade my system?
Simply login to your account, view your account information, and select the ‘Upgrade’ tab. Or, you can call 888.642.4567 , just have your account information handy!
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Will I need to sign a new contract?
No, your current contract and service information will transition to Alert 360.
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What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no action required.
*Agreement required or $199 at time of service. Additional services and upgrades are available and are subject to standard pricing.