VIO has Transferred Customers to Alert 360
Better Protection, Better Service, New Name!
Nationwide Protection. Local Service.
For decades, Alert 360 has provided protection, peace of mind and an enhanced quality of life for our customers across the United States.
We are excited to welcome some of the VIO customers to Alert 360, providing even better service, support and protection. We’ve also introduced new smart home and business technologies to meet the demands of home and business owners, like you.
Our technicians were extremely personable, knowledgeable & patient. They answered any questions we had & were quick to come out when we had any issues.
Tyler C.
15:21 30 Mar 23
Technician was very professional and represents the company very well. He provided excellent customer service.
MICHAEL W.
17:59 29 Mar 23
The technician who came to my house today was very friendly, knowledgeable, and fixed my problem in short order.
Deb S.
17:57 29 Mar 23
ALERT 360 PERSON WHOM CAME TO MY HOUSE WAS GREAT! KNOWLEDGEABLE AND VERY THOROUGH AT HIS JOB! LISTENED TO THE PROBLEMS I WAS HAVING AND THEN MADE IT HAPPEN. I FORGOT HIS NAME BUT HE WAS NOT CHOPPY OR TRYING TO HURRY HE WAS TAKING HIS TIME AND DID A GREAT JOB. HE SHOULD BE RECOGNIZED FOR THE GREAT CUSTOMER SERVICE AND ABILITY TO KNOW HIS JOB! I JAVE HAD INSTANCES WERE IT WAS NOT LIKE THAT!read more
Larnell Reed S.
20:29 28 Mar 23
The Tech (Alan) provided excellent service, and was addressed my concerns. I was extremely satisfied with the results. Often, it's not the company, but the people who work and represent the Company that make the true difference. Thank you for the service!read more
Matthew H.
01:44 26 Mar 23
Our tech was OUTSTANDING!!!!He was very prompt , very professional, very quick, very courteous!! Please greatly commend and reward him. He boosted my loyalty to Alert 360.
KD H.
23:56 24 Mar 23
The two men who were here to repair my alarm were very nice and worked very diligently to repair the problem.
Marsha M.
20:34 24 Mar 23
Alert 360 has the nicest, most professional technicians and overall staff of any we have dealt with. They always find immediate resolution or get back with a resolution to solve our questions. And always with a smile and making us feel like we are their most favorite customer. All at a very reasonable price.read more
Rickie R.
21:38 23 Mar 23
This has been the best service I have ever received from a security service professional (Oscar). Extremely professional, courteous and competent. He called and gave me an ETA, plus the automated system alerted me as well, no single point failure here (all bases were covered). Oscar took his time and resolved the issue, he was patient, explained the problem to me in layman’s terms so that I could understand. He also allowed me to ask questions and showed me what the problem was and what he planned on doing to resolve it. We need more security professionals like him, he clearly loves his job/ profession. Seems like Oscar should be a trainer for his Techs. I’m never leaving Alert 360. Oh and customer service representative was just as awesome, he was attentive, listened to my concerns and scheduled me within the same week. I’ve been with Alert 360 for over 7 years and the quality of work and customer service speak volumes. Overall, they go above and beyond.read more
Tiki B.
18:53 23 Mar 23
The representative that contacted me regarding my billing was so professional and courteous. He was able to help get meall caught up..I really appreciated that
Dora J.
00:28 22 Mar 23
We are a commercial client and Rick and Sam have exceeded every expectation. When we had our business built we relied on one company who just wouldn't return calls or fix anything properly. I've been working with Sam for the last month on creating a solid system and he did not disappoint.Alert 360, Sam better be at the top of your payroll. He knows his stuff, doesn't take breaks, and stays and makes sure not only that everything is fixed but that you understand it as well. He created an alarm map for our 3 buildings that's color coded and easy to follow.Can't say enough good things. I will be referring y'all as often as I can.read more
Jim L.
17:02 21 Mar 23
5 Stars but NOT HAPPYThere was a misunderstanding on a Disconnect Request - on my end or thiers, I am not sure.Service was for my 93 year old 2 war veteran father.Thats Korea and Nam...Alert 360 did not refund to my 93 year old father after they understood the house was empty for almost 6 months...So the system should have noticed zero activity... he moved out and they could have given a refund to an old vet but 'chose" not to do.Why 5 Stars? They did what they said and gave my dad good service!Yes Alert 360 I know you were notified but to get my dad on the phone was never going to happen. Your disconcert policy is good but missing exemptions for cases like this.read more
Mark P.
16:29 21 Mar 23
The technician was very courteous, personable, extremely knowledgeable and helpful! Job completed with little distractions or disturbances since I was working from home.
Patricia J
16:27 21 Mar 23
It was a fairly easy transition to a new company. Bruce Stevens, the head of sales in my area was excellent. His honesty and follow-through was amazing. A few tweaks and set up but it was easy and very non-disruptive. I would highly recommend this company.read more
Brent R.
15:42 21 Mar 23
Thomas installed the doorbell and outdoor cam earlier than scheduled and was excellent!! Ace the sales rep came to double check service and gave me a great deal to this wonderful system. So far so good after 2 days in!!
Julius P.
15:55 18 Mar 23
Smarter Security Since 1973
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In nearly 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
What This Means for Our Customers
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
Look for our green and white trucks in your neighborhood soon. We can’t wait to meet you!
You Have Questions, We Have Answers!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
Call 888-642-4567
(We’re here to help!)
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Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
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How does this benefit me?
For decades, Alert 360 and the My Alarm Center family of brands have provided protection and peace of mind for security customers across the nation. As separate companies over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a larger company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
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Do I need to update my account information?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
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Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
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Will I need to get a new system?
No, your existing system will remain connected and in service.
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What if I received a letter from another security company saying that Vio sold my account to them?
It is possible that Vio transferred your account to another security company. No customers were transferred to both companies to our knowledge, so you will have either received direct communication from Alert 360 or this other security company.
As mentioned above, only some of the Vio customers were transferred to Alert 360 for the ultimate customer experience we have to offer.
If your account was transferred to another security provider, this was before we entered into an agreement to acquire accounts from Vio.
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Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
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How do I pay my bill?
If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
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How do I upgrade my system?
Simply call 888.642.4567 just have your account information handy!
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What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no action required.