VIO has Transferred Customers to Alert 360
Better Protection, Better Service, New Name!
Nationwide Protection. Local Service.
For decades, Alert 360 has provided protection, peace of mind and an enhanced quality of life for our customers across the United States.
We are excited to welcome some of the VIO customers to Alert 360, providing even better service, support and protection. We’ve also introduced new smart home and business technologies to meet the demands of home and business owners, like you.
I have to highly recommend Alert 360. My sales Rep Bryan made my transition from brinks to Alert 360 easy with much better service. And Krystal and Kris who installed my security units were excellent and efficient. The quality of service from Alert 360 out shines the other of service I've received from other security companies. Thank you Bryan, Krystal, and Krisread more
Tina Marie W.
21:07 27 Sep 23
Chris our Technician was excellent! Very professional and customer Friendly answered our questions and was very efficient! Thanks Chris!!
Erick M.
17:13 26 Sep 23
Antonio the tech was awesome …installed cameras perfectly they way I wanted it and cleaned up the mess and also the mess last time another tech came to do outdoor camera. Antonio installed 2 indoor cameras and he did clean up the other guys mess to. He’s a big asset to alert 360. Thank buddy.read more
Shez K.
17:02 26 Sep 23
Great service, Showed up when expected.Mark was very professional, he thoroughly inspected our system and even found a few other issues that had been previously overlooked, he was able to get our systems back up better than before!Mark was efficient and went above and beyond my expectationsI would recommend this companyread more
JLG 2.
12:47 26 Sep 23
The tech was awesome. He knew what is issue was as soon as he saw the screen and corrected it within a minute or two. Great service!
Julia Y.
22:06 25 Sep 23
The technicians were very professional . They fixed the issue quickly and were very respectful of our home. Thank you!
Kelley G.
16:33 25 Sep 23
Great service! Jeremy was awesome and solved the problem with the door bell. Thank you and I highly recommend!
John G.
15:43 25 Sep 23
Great service and support as always. I’ve been with Alert 360 since they were called Central Security. I’ve had the same technician Mr. Gene that is always punctual, polite, knowledgeable and extremely helpful. I appreciate the company and great folks like Mr. Gene! Highly recommended.read more
Kimberly H.
15:40 25 Sep 23
Alert 360 has always done a great job, I have been with them for a few years, I have no complaints , highly recommended
Brett C.
15:32 25 Sep 23
We called a company called Fort Knox security which is located in Texas and they contract with Alert 360 to install security systems in the PHX area. We had a rough start due to some communication errors between the two companies but those were figured out and we were taken care of. NOW to mention the techs that came out to do the install Eddie and Kevin. What nice guys! They installed everything we needed and educated us on other products that would work in our home as well. They were not pushy by any means just sincerely helpful. The price was very reasonable. We are extremely happy with the outcome and would recommend Alert 360 to anyone who is need of an alarm system especially during these uncertain times in our country. It is hard to find people now days that take pride in their work and do what it takes to complete a job and do it right and not half A**. Kevin thank you for staying past hours to complete everything and answer the many questions my husband had.read more
Christy C.
21:30 20 Sep 23
The representative came in and answered all my questions patiently and professionally. He was very knowledgeable also. Hope he gets a raise!
Bernadett W.
21:52 19 Sep 23
Timothy stopped by and got my old doorbell cam replaced with a new updated device. Installation was a breeze and he was very professional.
Kwame
17:40 15 Sep 23
Mr Kennard, technician of Alert 360 arrived promptly, repaired low battery, updated date and time. Mr Kennard is professional and courteous.
Anya Juan R.
15:03 15 Sep 23
I've been using Alert 360 for my home security needs since 2021. They have amazing customer service from sales to call center to tech support personnel servicing the equipment. They have very affordable packages that allow you to decide how much equipment and/or monitoring fits your needs and budget. And you can always add equipment later if you just need to get started.Should you experience an alarm situation. They are very responsive, an immediate call is placed to you and the first question is, are you okay, are you safe. Then they go into what has prompted the call and get your credentials and if dispatch is needed. I was away from home once, receiving their call was the first indication there was an issue at my house. A window sensor was alarming them (apparently my push notifications for that function was turned off). After determining I was safe but away, they asked if I'd like a dispatch. Since I do have pets at home I said yes, and I'll head there myself. Once here I called them back to let them know that nothing was wrong with the windows and they setup a tech to come check into the equipment. The technician arrived in the time frame and quickly determined that the built-in window frame sensors were aging out (10+yrs) and promptly installed contact sensors. While here the technician tested all the rest of the equipment and determined the doorbell camera also needed replaced. The technician installed a new camera and reset the app and keypad programming. Since all of the equipment was still under warranty, it was all covered, no cost to me.read more
Jo S.
14:38 15 Sep 23
The techs were prompt, knowledgeable and paid attention to details, as well as courteous and polite. I would recommend them anytime and to anyone.
Clarence M.
16:41 14 Sep 23
Smarter Security Since 1973
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In nearly 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
What This Means for Our Customers
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
Look for our green and white trucks in your neighborhood soon. We can’t wait to meet you!
You Have Questions, We Have Answers!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
Call 888-642-4567
(We’re here to help!)
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Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
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How does this benefit me?
For decades, Alert 360 and the My Alarm Center family of brands have provided protection and peace of mind for security customers across the nation. As separate companies over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a larger company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
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Do I need to update my account information?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
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Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
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Will I need to get a new system?
No, your existing system will remain connected and in service.
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What if I received a letter from another security company saying that Vio sold my account to them?
It is possible that Vio transferred your account to another security company. No customers were transferred to both companies to our knowledge, so you will have either received direct communication from Alert 360 or this other security company.
As mentioned above, only some of the Vio customers were transferred to Alert 360 for the ultimate customer experience we have to offer.
If your account was transferred to another security provider, this was before we entered into an agreement to acquire accounts from Vio.
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Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
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How do I pay my bill?
If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
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How do I upgrade my system?
Simply call 888.642.4567 just have your account information handy!
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What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no action required.