VIO has Transferred Customers to Alert 360
Better Protection, Better Service, New Name!
Nationwide Protection. Local Service.
For decades, Alert 360 has provided protection, peace of mind and an enhanced quality of life for our customers across the United States.
We are excited to welcome some of the VIO customers to Alert 360, providing even better service, support and protection. We’ve also introduced new smart home and business technologies to meet the demands of home and business owners, like you.
The representative that contacted me regarding my billing was so professional and courteous. He was able to help get meall caught up..I really appreciated that
Dora J.
00:28 22 Mar 23
We are a commercial client and Rick and Sam have exceeded every expectation. When we had our business built we relied on one company who just wouldn't return calls or fix anything properly. I've been working with Sam for the last month on creating a solid system and he did not disappoint.Alert 360, Sam better be at the top of your payroll. He knows his stuff, doesn't take breaks, and stays and makes sure not only that everything is fixed but that you understand it as well. He created an alarm map for our 3 buildings that's color coded and easy to follow.Can't say enough good things. I will be referring y'all as often as I can.read more
Jim L.
17:02 21 Mar 23
5 Stars but NOT HAPPYThere was a misunderstanding on a Disconnect Request - on my end or thiers, I am not sure.Service was for my 93 year old 2 war veteran father.Thats Korea and Nam...Alert 360 did not refund to my 93 year old father after they understood the house was empty for almost 6 months...So the system should have noticed zero activity... he moved out and they could have given a refund to an old vet but 'chose" not to do.Why 5 Stars? They did what they said and gave my dad good service!Yes Alert 360 I know you were notified but to get my dad on the phone was never going to happen. Your disconcert policy is good but missing exemptions for cases like this.read more
Mark P.
16:29 21 Mar 23
The technician was very courteous, personable, extremely knowledgeable and helpful! Job completed with little distractions or disturbances since I was working from home.
Patricia J
16:27 21 Mar 23
It was a fairly easy transition to a new company. Bruce Stevens, the head of sales in my area was excellent. His honesty and follow-through was amazing. A few tweaks and set up but it was easy and very non-disruptive. I would highly recommend this company.read more
Brent R.
15:42 21 Mar 23
Tech was very helpful he found our transformer to door bell when no one else could. He was very polite and professional. A real asset to 360 he should get a raise
Wanda H.
16:12 18 Mar 23
Thomas installed the doorbell and outdoor cam earlier than scheduled and was excellent!! Ace the sales rep came to double check service and gave me a great deal to this wonderful system. So far so good after 2 days in!!
Julius P.
15:55 18 Mar 23
Technician was great. Replaced damaged (from hurricane Ian) parts and had the system up and operational quickly. Tech took the time to answer all my questions.
J C
22:24 17 Mar 23
I caused a problem when I built a new storage area and covered up the camera, but Alert360 came out with their best Tech (Derek), and he was able to reroute the lines! Great job!
Harry S.
20:47 17 Mar 23
Very professional! The tech explained the process and was very efficient in setting up the system. Highly recommend!
Sara A.
17:53 17 Mar 23
Our technician was timely, friendly and knowledgeable. He explained everything well and was patient and thorough. We appreciate the care and time he took to make sure our system worked and will keep our family safe.
Valorie E.
15:25 16 Mar 23
Always a great experience with Alert 360. They are always professional, knowledgeable, courteous and give great service! No regrets at all with this company!
Kim B.
21:01 15 Mar 23
Gary the tech was really nice and knows whats he is doing well.He quickly assessed and found out was was wrong and instructed me the details needed to correct the doorbell problem.
Jen
15:06 15 Mar 23
360 Technician showed up on time ( actually early) I’m very impressed with their service, I recommend 360 for all your security needs. ~ John
John G.
20:39 10 Mar 23
The technician was nice a friendly. Came earlier which was great! Fixed the problem quickly and efficiently.
T D.
16:14 10 Mar 23
Smarter Security Since 1973
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In nearly 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
What This Means for Our Customers
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
Look for our green and white trucks in your neighborhood soon. We can’t wait to meet you!
You Have Questions, We Have Answers!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
Call 888-642-4567
(We’re here to help!)
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Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
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How does this benefit me?
For decades, Alert 360 and the My Alarm Center family of brands have provided protection and peace of mind for security customers across the nation. As separate companies over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a larger company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
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Do I need to update my account information?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
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Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
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Will I need to get a new system?
No, your existing system will remain connected and in service.
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What if I received a letter from another security company saying that Vio sold my account to them?
It is possible that Vio transferred your account to another security company. No customers were transferred to both companies to our knowledge, so you will have either received direct communication from Alert 360 or this other security company.
As mentioned above, only some of the Vio customers were transferred to Alert 360 for the ultimate customer experience we have to offer.
If your account was transferred to another security provider, this was before we entered into an agreement to acquire accounts from Vio.
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Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
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How do I pay my bill?
If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
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How do I upgrade my system?
Simply call 888.642.4567 just have your account information handy!
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What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no action required.