VIO has Transferred Customers to Alert 360
Better Protection, Better Service, New Name!
Nationwide Protection. Local Service.
For decades, Alert 360 has provided protection, peace of mind and an enhanced quality of life for our customers across the United States.
We are excited to welcome some of the VIO customers to Alert 360, providing even better service, support and protection. We’ve also introduced new smart home and business technologies to meet the demands of home and business owners, like you.
Our service Tech was Jose, he called when in route and showed up courteous well groomed and ready to work. Did a great job installing as well as walking us through the app to insure our success using our services
Martina M.
23:30 04 Dec 23
Outstanding support. He quickly found the problem and it was not due to 360 it was a signal problem with the phone service. We changed to a new service to get a better connectivity for safety reasons. Thanks 360
Patrick P.
19:28 04 Dec 23
Fast and thorough. The technician explains everything to me before he left. Guide me through each camera he installed.
Eleanor R.
17:20 04 Dec 23
Gilbert and his associate were awesome and took care of business efficiently. Plus they were very friendly and accommodating! I highly recommend Alert360 and their services!
Tim D.
16:07 01 Dec 23
I am always pleased with the techs and the friendly service they provide. Jarred is great and takes the time to make sure I fully understand any technical issues.
Donna S.
23:02 29 Nov 23
Eric did an excellent job in resolving the issue with the front door and he found an issue upstairs with a window.
Wm R.
03:46 29 Nov 23
Been a customer now with Alert 360 for almost 2 1/2 years and can say I am more than satisfied with the Houston office in Stafford. Everyone from Carolyn on down to the techs and installers go above and beyond to ensure our alarm system is fully operational. Today we had John, whom I never met, work on our Ring doorbell and educated me on enabling certain functions. John was professional, polite, and a pleasure to speak with about cameras.read more
Sharon D.
21:52 28 Nov 23
Alert 360 is top tier. I've always had a great experience with them. The best Home Security company on the market.
Calvin G.
15:55 27 Nov 23
Tech did an amazing job. His supervisor Tommy assisted in the repair. The tech was cust friendly and showed me how to review playback.**************************************************************************Had camera system upgraded to 1080p cameras and quality controls. The in office person James Wagner was so knowledgeable and personable. It was a delight dealing with him. Every question I asked he had an answer for. He knows his product like the back if his hand. Always answers the phone.Now the tech that did the removal of old equipment and installed the new, Ryan Lemons, did his work like he was working on his own house. Everything he touched was a perfect installation. He would ask as he went along if I was satisfied so far. I felt like my son was doing the work. After it was completely done he explained how it worked and made sure the cameras were aimed where I wanted them in my store. The bottom line is because of these two guys I am so glad I have my security and camera system with Alert 360 in Sarasota. Thanks for the ultimate customer care!!!!************************* ********************************.Great workmanship!! Friendly and knowledgeable. Quick repair.**************************************************************************New 11/20/238 camera system upgraded to 16 4k system. Start of the art. Tech Tyler and senior supervisor James provided superb workmanship. Couldn't even tell anyone was there working. James oversaw camera placement. Perfect locations. I am very satisfied with the equipment and job done.read more
Don C.
23:39 23 Nov 23
The techician was very helpful and kind. He fixed our system quickly and patient to explain issues and how to help in the future. Kudos to him snd alert 360. I recommend this company is ur looking for an alarm company
sandra K.
01:07 23 Nov 23
Robert came out from Alert 360 to check out our system very professional man they are working on a solution but up to this point very happy with Alert 360 and Robert Lewis their tech!!If we upgrade we want Robert to install!ThanksKen
Ken C.
20:26 22 Nov 23
Always a great team to work with. Tech Jacob on time very knowledgeable and fixed my issues. Thanks for a great Service
Rochelle M.
17:06 21 Nov 23
Quick scheduling for a visit from a technician, we went over options to relocate a camera and made it happen.Everything back to working once again.Thank you for prompt support and awesome technicians!
Corette M.
17:34 20 Nov 23
Took time to hide all the wires and I loved the fact they vacuumed up the mess from drilling holes. They explained and showed how to use the equipment and even hooked up my viewing moniter. Very punctual. And thanks to Mr. Eddie i got an awesome deal. Thank guys. Definitely 10 stars.read more
Pamela C.
16:58 19 Nov 23
Always terrific and friendly service! I highly recommend Alert 360 for all your home security and automation services.
Scott H.
18:47 17 Nov 23
Smarter Security Since 1973
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In nearly 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
What This Means for Our Customers
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
Look for our green and white trucks in your neighborhood soon. We can’t wait to meet you!
You Have Questions, We Have Answers!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
Call 888-642-4567
(We’re here to help!)
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Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
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How does this benefit me?
For decades, Alert 360 and the My Alarm Center family of brands have provided protection and peace of mind for security customers across the nation. As separate companies over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a larger company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
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Do I need to update my account information?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
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Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
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Will I need to get a new system?
No, your existing system will remain connected and in service.
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What if I received a letter from another security company saying that Vio sold my account to them?
It is possible that Vio transferred your account to another security company. No customers were transferred to both companies to our knowledge, so you will have either received direct communication from Alert 360 or this other security company.
As mentioned above, only some of the Vio customers were transferred to Alert 360 for the ultimate customer experience we have to offer.
If your account was transferred to another security provider, this was before we entered into an agreement to acquire accounts from Vio.
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Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
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How do I pay my bill?
If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
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How do I upgrade my system?
Simply call 888.642.4567 just have your account information handy!
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What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no action required.