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Home Security Systems
Alert 360’s innovative technology makes it easier than ever to feel secure and connected with your family and home.
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Alert 360’s innovative technology makes it easier than ever to feel secure and connected with your family and home.
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Smart video solutions that fit your lifestyle.
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Five-Diamond System Monitoring you can trust.
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Control through our easy-to-use app.
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Smart energy control saves money.
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Social Rating
4.3
Based on 3047 reviews
Alert 360 Home Security
4.3
Azra B.
22:26 29 Jan 19
Every one from the telephone staff to the technician were very polite and courteous. All my questions were answered well to my satisfaction and the problem was fixed smoothly
Michael G.
16:13 06 Jun 19
Tech. Was here when they said they would be and worked though the problem in a timely manner. Time is money and I appreciate them (360) realizing this fact. Thanks
Wilfredo O.
16:54 28 Mar 19
On time service, very professional staff. Answered all our questions and didn’t leave until we were fully satisfied.
Anders P
02:01 02 Apr 18
Both times we've had alarm service done at the house Pete King has been the guy to do it and he's great. Personable, speedy and thorough. Great service from a great guy.
Er E.
16:01 27 Aug 19
The tech, I forgot to get his name, was great and knowledgeable. Fixed my problem. Very happy with the service.
Ally B
17:59 13 May 19
Service man showed up and fixed my proble , replaced smoke detector and was gone in less than an hour. Very neat & professional.
Apryle Cathers B.
16:36 24 Feb 17
Chris Lehecka came out to talk to me and give me all the information about an alarm for my business and my home. He is awesome, very nice, explained everything throughly, a real pleasure to do business with. I would highly recommend Central Security and Chris Lehecka.read more
Raul M.
18:06 05 Mar 19
Sam was right in time, was very helpful and patient on teaching me how to operate my home security system.
LAWRENCE W.
23:13 18 Sep 18
"FANTASTIC" 👍 YOUR TECHNICIAN WAS WITHOUT A DOUBT ASTUTE & RESOLVED THE CIRCUMSTANCES IMMEDIATELY. THANK HIM FOR THE WONDERFUL EXPERIENCE ! ! ! !
Brad K.
20:36 16 Aug 19
The sales team to the technical support are 100% customer focused and will spend the time to make the job right.
Pedro G.
00:31 02 Jan 19
I live in New Braunfels. Central Security Group had the most competitive priced package for a Smart Home system. I highly recommend this company. ( At one time I worked for ADT as a corporate employee )
Steven V.
19:31 13 Dec 18
Alert 360 gives great service fast professional and down to business. Very happy with their new alarm systems.
Sandy S.
19:46 05 Dec 18
Alert 360 is very helpful in providing the security you want and walking you thru setting up everything in your home and on your phone. You can get as much or as little security that you want.The tech was very friendly, professional and knowledgeable. He was very patient in walking me thru the problems I was having with it so I understood. I highly recommend Alert 360.read more
Elby G. Y.
22:30 02 Jul 19
Travis was very nice and explained what he was doing in upgrading the system. He is very knowledgeable and he is a great employee for the company (Alert 360).
Juli Dunn S.
15:12 02 Nov 18
These guys are excellent! I’ve used them for 3 years. They are prompt, courteous and knowledgeable. I highly recommend them!
Douglas D.
16:24 25 Jun 19
Jeff Stewart did an excellent job. He was courteous, informative and helpful. He always covered his shoes when he came indoors. He gave me several options for placement of the camera and we decided which was best for my needs. We reviewed it on my phone after installation and he made adjustments to my satisfaction. I would recommend him and your company to friends. I am very satisfied. I was equally happy with my initial contact with your office. Very courteous, informative and helpful personnel. She discussed all my needs and options and set up a timely installation. Thank youread more
Debb R.
15:48 12 Mar 19
Great customer service!! Installer was out the day we called them. No install fee & great installer! We're very impressed with our new system!!!
Charles Williams J.
21:19 23 Feb 17
I would like to thank Chris lehecka he is doing an excellent job at servicing us with our security system look forward to doing business with you for a long
Kathrine P.
02:20 04 Oct 17
I love Central Security Group, everything works great! Back when I was looking for a security system, they were the best option for my family, so that's why I chose them. So far, they've been easy and functional. Whenever you have a question, they answer right away and are very helpful and the tech's really know their products.read more
Elizabeth L.
22:52 27 Mar 18
I love our system, the process of signature was a little confusing but the peace of mind we get is priceless.
Dahlia G.
15:09 03 Sep 19
Excellent customer service! Unbeknownst to us, one of our window sensors was loose and it wasn't allowing us to set our alarm. I called for assistance and they immediately scheduled a service call since we couldn't resolve the issue over the phone. They sent a very nice gentleman over to inspect and he immediately resolved the issue. Feeling secure again! Great company!read more
dee P
19:16 24 Jun 19
The technician did a great job. He explained everything in detail and was very patient. Did the installation in a professional manner and very proficient.
Daisy E.
16:44 09 Mar 19
So far it's been great!. 👍Sofia and all the team really went out their way to meet all our expectations. Would definitely recommend Alert 360 security system to everyone.
Jim Z.
18:14 17 Jan 19
The sale staff and installers were great to work with on our upgraded system and explained everything to great detail.
Angelia S.
17:38 17 May 19
Called ahead and arrived on time. Provided the quality of service that I have always expected. Details of what was done was clearly explained. Hardly no interruption to my normal. Friday schedule. Tech was professional and thorough.
Jessica L.
02:27 10 Mar 18
We recently moved our home and commercial office, both which we had Central Security systems at. Both moves were seamless and both John our sales rep and Arthur install technician were great to work with.
Steve P.
02:11 07 Aug 18
Always here promptly to fix any problems or issues. They are always friendly and willing to get things done in a timely manner.
Chris
00:41 07 Jun 19
Every time the technician comes out he is very serviceable and respectful. I cannot say I’ve had any issues to this date. Thanks again!
c S.
14:03 27 Jul 18
Chris, with Central Security/Alert 360, was on time (early), did a great job (as they always do), had the new keypad installed in no time. He found that it required a new power source (located one in the attic) and had all connected promptly. Chris then did a firmware update and found another issue, notified the office, Kalley went and purchased the part (talk about being fast/prompt to get the job completed) so Chris could install. Kalley then called schedule Chris to come out the next morning to complete the job. Talk about a great security company. If you are using someone other than Central Security/Alert 360 you are using the wrong company.read more
Pbrou T.
16:17 13 Oct 18
My technician was polite, professional and efficient. I give him a 5 star!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
kenneth W.
15:13 06 Sep 19
They are always prompt...as far as I’m concerned they are the BEST for home security👌🏾
Sheldon D
15:33 04 Apr 19
We have had Alert360 for several years. We have never had issues with connectivity, etc. We will continue to use their services for many more years to come. A+
Debbie Kline S.
23:28 06 Aug 18
Tech was very courteous and did a great job with installation. I would definitely recommend Central Security Group
bridgett M.
19:59 13 Feb 19
Tech was super nice! He explaoned2 exactly what he was going to do and he made sure everything was working before he left. Great experience!
Geri Rylee W.
23:42 02 Jul 19
I give them 5 stars. They are very friendly and prompt. The product is great. Camera picks up wonderful and system is easy to use. I can see every thing on 3 cameras on my phone all 3 views at same tine
Samye L.
16:03 29 Nov 18
My Technician was prompt curious and professional. He called before coming, and was right in time! Very helpful! Thank you!
Christina D.
17:18 22 Sep 17
Chris Lehecka is an awesome salesman. He is a highly educated and kind person. He deserves a huge raise, if that's possible.
Jason B.
16:43 30 Jan 19
Fast / easy install! The techs were great with explanation and guidance through the system and mobile app.
Garfield C.
16:48 21 Jan 19
Very prompt and courteous and professional service. From the front office to the field. They worked together to solve our problem. Thank you.
Sky B.
17:00 07 Feb 19
They did a great job! Came out to the house and installation was fast. Explained everything very well! Thank you!
Sujei L.
16:13 03 Aug 18
From the sales to the install it was all a pleasant and easy process. The technicians were great, personable and patient! I would highly recommend!
Kenelm W.
16:40 26 Apr 19
On time! Knowledgeable, got new garage door opener working with alarm system quickly. Also reconnected two cameras the were off line. This was an unexpected bonus. Friendly and courteous. Saved me $79.00 also. Thanks!
Sophia D.
15:14 13 Oct 18
Great customer service. 5 ⭐️s! Called yesterday & requested an early time for doorbell camera installation & within an hour I received a call from the technician. I was 1st on the list & John was very nice & knowledgable about the system. He was patient & took time to explain the system to me. Thanks for a wonderful customer service experience & not making me have to be stuck in the house for 4 hours not knowing when someone was coming. Have already recommended to family & friends & will definitely recommend again!read more
Shereece W.
18:07 13 Mar 19
The technician was knowledgeable and professional. I appreciated his recommendation. He was quick and customer oriented.
Edward H.
23:56 27 Jun 17
Update: Resolved issue with company. No longer need service, was a customer through many name changes for the last 21 yrs. Thank you for your service.
Laura S.
15:55 12 May 19
Daniel the technician was on time, professional , courteous and total installation time was about 1 hour. He thoroughly showed me how to work the alarm panel and answered all my questions. A friend recommended me to Alert 360 and I will do the same. Exceptional service !!!. . . thanks!read more
Ann Y.
17:18 05 Nov 18
These guys are great!! Angel was friendly and identified more issues than I knew. He also taught me a few things I didn’t know.
Debi B.
16:08 26 Dec 18
The technician was very prompt and knew his stuff. He was in and out very quickly. He was also very nice and customer service oriented so I couldn’t ask for more.
Nancy Teters R.
16:04 26 Sep 19
Just had a service call. Our technician, Israel, was very courteous and fixed our problem very professionally. Would and have recommended Alert 360.
Fitzgerald J.
10:28 29 Oct 18
Agent explains program and service coverage very well. His direct contact with installer was quick. The installation was designed for my needs and neatly managed. Review of use was good with questions resolved on use. Proud of my system!
Lloyd Vermont, J.
19:50 09 Oct 19
I have used the service for many years now. Their personnel is competent and the security and smart-home products are first rate.
DK J.
16:28 08 Apr 19
I was with ADT for eight something years and when my sensor quit working they sent me the sensor & glue instead of sending out a technician to help. My technician Kevin Quesenberry with Alert 360 was awesome and so helpful and made my experience so simply and easy. Hasn't been a question asked that he couldn't help me with. Everyone should reach out to Alert 360 for their security service.read more
Monica Salinas -.
23:13 04 Dec 18
Jerry was on time, did great work running the cable lines, showed us how to operate the camera's, recordings and video both on the app and on the computer.
janice S.
21:55 22 Apr 19
excellent worker with a vast knowledge of the alarm system. Friendly and polite along with answering any and all questions.
Vanessa G.
17:15 27 Sep 19
I always receive good and timely service whether via phone or face to face. Out of 10+ years of service, I only have 1 complaint. 1 time there was supposed to be follow up for them to call me to reschedule my camera replacement once new cameras were ordered but I had to call back to remind them and they responded immediately. Thank you for GOOD Service!!read more
Joann B.
15:41 23 Aug 18
Great company that responds quickly and always answers the phone with a person.They have excellent customer service.Thanks
James D.
03:37 10 Oct 18
The man who came to fix the problem was prompt and courteous. He fixed the problem fast and gave us information so that in the future we could diagnose the problem
Patty S.
22:48 21 Mar 18
If you are looking for security surveillance reasonable prices and will work with you and the most kindest and respectful his guys I’ve ever met the sales rep is awesome is name is Chris and Keith is a very nice man as well and all the installers that came today at the business at 14th and Broadway I can’t remember each one of them’s names but they worked their tails off today andAnd would highly recommend them to do your home your businesses or anywhere you want to surveillance at a reasonable price can’t wait to see these guys again thank you once again everyone from central security Wichita Patty �read more
Shana U.
00:02 02 Jun 16
With some rough bumps in the road, their customer service always comes through and they are great people to work with. Jesse Murillo is a fantastic senior technician whom is efficient and a nice person to have installing your equipment!!
Jerry M.
21:13 12 Jun 19
Bobby did a great job on our install. Timely, friendly and explained system. Would heartily recommend him and the company!
Ana S.
00:29 28 Mar 18
Sofia Gonzales is my favorite alarm person. She answers her phone at all hours and i found out she even answered her phone while on vacation to service one of her customers. I highly recommend Sofia Gonzales.
Regina D.
17:08 26 Mar 19
We’ve had their service since moving here over 10 years ago and have been very happy with them. Service is great and prices are competitive. Our tech John Brown was great.
Brent S.
15:27 28 Sep 18
Showed up on time and resolved our issue quickly. As far as the service itself, we’ve been using it for years. It’s reasonably priced and has convenient mobile apps and online services to manage your account. Have no reason to switch.
Paula M.
21:50 19 Aug 19
Very pleased with their response. They were prompt, courteous and informative when they came to service our system.
Linda L.
15:43 17 Apr 19
Our time slot was 8-12. He called on his way and arrived just after 9. It took about an hour. We now are 100 percent up and running. Thanks
Alex Ethan Forbes A.
15:15 02 Oct 18
Just had some equipment upgraded. Wilfredo, The technician was very polite and knowledgeable, great attitude. The work was very neat and clean. Wish I would have gotten him when I had my service installed.
Maria B.
15:45 06 Apr 19
We love our new alarm system. Jason came out and explained everything how it works he took this time. It's great to be able to watch our house and not have to worry about our home. Thank you so much.
Bonnie W.
13:26 13 Mar 18
For 20 years I have dealt with MEN in the security alarm field as treasurer of our church. ADT totally ignored me when I repeatedly reported problems including numerous false alarms that began costing the church $150 EACH due to the frequency. The church finally voted to terminate ADT after more than 20 years. That is when we learned that the POINTS on the outdated OLD system that was never updated in 20 years were BAD...and ADT began to harass me!Then there was Protection One that signed a WRITTEN agreement regarding additional services. They reneged on the WRITTEN agreement and began harassing me! I got phone calls at my home all hours of the day and night, multiple times per day!Then there was Monitronics and like ADT they ignored us. All they were concerned about was getting their money. And when I complained on behalf of the church, they began harassing me just like ADT and Protection One!Each instance I was dealing with MEN who promised the moon and didn't even provide basic service. All they were concerned about was getting money for not providing security service for the church!!!!Sophia Gonzales was different and so is Central Security Group of San Antonio. A few days after the service was installed my cell phone was notified that the alarm had been deactivated. I called the lady I suspected had just entered the church and asked if she was at the church. Yes. She just got there...to clean! I told her I was psychic! The system works just as Sophia claimed it would and I have no doubts that if a problem ever develops, Sophia will fight with her boss to make good on all the promises made to the church! FINALLY, AN ALARM COMPANY REPRESENTATIVE WHO IS CONCERNED ABOUT HER CUSTOMERS!!!!!read more
Starr J.
22:15 25 Jul 18
The Central Security technician called me during the window to let me know he was on his way. when he arrived, he asked good questions to ascertain the issue (the electronic door lock was not receiving instructions to open or close from the phone app). He found a solution to the problem which involved "z waves" being partially blocked due to the location of the main panel. The tech moved the panel to a better location, and now the door lock works as it is supposed to. The technician was professional and polite, worked carefully and quickly, and cleaned up after himself (he needed to drill a hole in the wallboard). I am very pleased with the service he provided.read more
Bruce K.
21:26 29 Mar 19
Company alerted us when our system went down via email. Made a great offer to ups ease and continue to save money. Service rep came out to evaluate our system. Installed a cellular phone interface in about 1 hr. We are back up feeling secure again and being monitored. Everyone at the company was extremely professional. It’s nice when things work!!!read more
Timahtheos S.
18:14 21 May 19
Very professional and helpful. Always make sure the job is done to my Satisfaction before they leave.
Lynn O.
09:12 05 Sep 16
WILL LEAVE YOU UNPROTECTED A phone tech misdiagnosed my issue. After the issue was correctly diagnosed by another phone tech, a repair tech couldn't perform the repairs on their warrantied security system for a week, leaving my business unprotected. They then charge a $25 "trip fee" for repairs on their warrantied equipment. As an option, they offered "ASAP next day repairs" for $150.00. I'll be changing as soon as my contract expires. FOLLOW-UPA company rep from the local office (Gary) called this morning. He was very concerned with my issue and silently listened as I briefly explained. He then apologized for the incident and stated he would do all possible to resolve the problem. Mid-afternoon a repair tech (Chris) arrived and not only corrected the problem, but informed me of other available panel functions. He throughly tested the system, corrected any and all issues and more, including relocating a sensor for better performance. We all make mistakes. Afterwards, owning, apologizing and making a full attempt correct them is all we can do. This company has done so. I'm now satisfied.read more
Jose I.
15:34 12 Aug 18
I just got my system installed st home, Tammi was very professional as a sales person and the technician Moe knew exactly what to do and fast. So far very satisfied. Also I have CSG in other property for over 6 years now and no issues at all. Good serviceread more
Linda G.
20:59 01 Mar 17
My company has been a customer for several years. I have only managed the account for the past 3 or 4 years and anytime I had a billing issue I contacted Valerie Crosby in the Oklahoma City branch and she would always help me with whatever I needed. If all companies had duplicate employees like Valerie, there would be no problems. Valerie is extremely knowledge on how to handles a lot of issues and can get them resolved in a timely manner.read more
Gwen K.
19:20 19 Mar 19
I haven’t any problems with my alarm system. The Serviceman that did a check up of System today was very attentive and did an excellent job.
Pamela Chase M.
15:45 09 Oct 18
🌟🌟🌟🌟🌟After talking to the main company, I received a phone call immediately from an office near me and an appointment was scheduled. Caller was very courteous and efficient. Technician was right on time and very good. He quickly updated my panel and checked everything thoroughly. He was very professional.read more
Richard C M.
21:15 13 Feb 19
Ryan Lemmons was the installer and he was extremely professional, knowledgeable, polite and friendly. He took the time to completely check my entire system and explained the operation of the new system to me. He is indeed an asset to your organization. Hard working professionals are hard to find in todays world and it was a pleasure to meet this young man.read more
Darrick T.
16:37 15 Nov 18
Everytime I want to add to my security system or need anything, they are always on it. Angel Gomez is awesome
Eric S.
15:43 20 Jul 19
Very streamlined process and extremely easy to work with. I can say I will be with this company for a very long time.
Jeff H.
19:41 30 May 17
Ashely H did a great job explaining my system and making sure that it did everythjing i wanted it to do. Ashley and Erich spent the time it took to make sure i understood everything and were very polite and helpful. Very happy with my new system.
Joshua P.
17:39 15 Jul 19
The technician showed up on time and was professional. He was able to solve the problem to my satisfaction and also helped me with another alarm issue. He was quick and efficient and I was very satisfied.
Ted B.
13:30 23 Sep 16
Due to bad service from AT&T, I switched to another internet provider forcing me to cancel my Guardian Security account. I never experienced any issues with Guardian Security in 13 years of service and their pricing is very reasonable.
Joe S.
13:48 03 Sep 19
Person who did the installation was very friendly and professional. He answered my questions in a way I could thoroughly understand.
Marie Z.
20:56 18 Oct 18
I have used their service for many years and they have always been professional. I do recommend Alert 360 in Tulsa.
Pamela R.
17:24 22 Jan 19
The technician was on time, courteous and cleaned upafter himself. I also appreciated the call before he arrived.
Ev T.
19:48 13 Aug 19
Nick was very knowledgeable about the company and the product. I thoroughly enjoyed listening to him explain the pros and cons about having a good system.
Alex A.
23:28 08 Oct 18
I had a pleasant experience, our technician was great & professional . We have been with this company for over 15yrs & it's been great experience & very professional staff.
Ryan S.
02:15 04 Mar 17
Kevin Boedecker was my agent and have nothing but great things to say. Very informative and was on time. Id definitely recommend and have recommended CSG to others. Happy customer
Joe L.
21:54 27 Feb 17
Prompt service, informed staff, and the update/install tech (Rody) was outstanding. I've been with the company for about 10 years and have never had a complaint with any aspect! Highly recommended.
Heather D.
18:14 22 Aug 19
I and several of my friends from my recommendation uses alert 360. Mark R my security expert always assess my situation and lifestyle and match me and my family with the best security options. He is attentive and send the best tech like David to make sure I feel safe. Great company go hassle and best price ever.read more
Leston C.
01:10 08 Apr 18
Great customer service. So far have had it for a couple months and love it. Happy customer here. CSG offers 24/7 monitoring of your home can give you peace of mind in the event of a home invasion, fire or other emergency. Knowledgeable, reachable at anytime, and professional employees always quick to respond. Thanks Pete King (installer).read more
David Y.
15:16 23 Oct 18
We were delighted with all segments of the installation of new additions to our existing system.The installation was done with care and understanding of our specific needs, a real pro made all installations.The sales process went extremely well with attention to detail.We will recommend Alert 360 to our friends & neighbors and other contactsread more
Joe Y.
16:12 22 Feb 19
Chris was awesome. He did an outstanding jobIf we have any more problems, we would like Chris to come fix it. He was very professional and knowledgeable of the system Thank him for us. J & A
LOUIS B.
01:44 06 Feb 19
Installer showed up on time, and was courteous. He answered all my questions and showed me how to work the ap as well as the website. Everything is working great.
Jun R.
22:59 22 Mar 19
Awesome services. Upgraded to the new panel with mobile app and very worth it. Now I can access my alarm with the app and key fob remote.
Alberto B.
21:39 03 Sep 19
We own a Mexican Restaurant and definitely alarm 360 is part of our house assisting us with Security Alarm. I do definitely recommend them.
Daniel A.
16:51 08 Oct 19
Fast response time when an alarm was triggered due to door warping from cooler temperatures. Got immediate notification and police cleared the building. Within 24 hours technician was out and reset sensors.
Jennifer G.
22:28 26 Jul 19
Customer service was phenomenal. Starting with my asking a question, straight through the tech visit for equipment check. Clear responses and actual follow-up as well. Great service.
Sip 2
22:07 07 Aug 18
Alert 360 is a great alarm company. They have always been professional, helpful and friendly. I had an appointment today and they called saying the tech was held up at another call. I could reschedule or wait. I understand these things happen and I didn't mind waiting. I believe the women's name on the phone was Karen. She was so nice and told me she would see if she could get another tech or she would call me and keep me updated. Well I got a call from another tech within 10 minutes and he said he would be there in 25 minutes. James came in and introduced himself. He was so polite, professional and very informative. He fixed my issue, checked and tested my whole system. He was fantastic! Thank you James!! I highly recommend this company.read more
Roni K.
20:58 18 Jan 19
Called before arrival as requested Arrived on time We have 3 dogs that just wanted to say hi and he was very patient and still got the job done
Jo Ann M.
15:31 03 Oct 18
Technician was on time. He was knowledgeable of the product. I had a question regarding notifications and he was able to resolve my issue. Very professional.
James W.
19:45 07 Aug 19
2 years into the contract a sensor went out and they came to fix it installer was very nice and helpful 5 stars for him alone.
Rachel H.
16:33 14 Jun 19
Mai came to our home. Explained the product and did a walk threw to show us where we would need cameras for maximum coverage. There was no pressure to buy. The technician came in and installed everything. He even installed the apps on our phones and didn't leave until we knew how to use them. I already feel more secure and safe! Thank you Alert 360!!!read more
Alexandra C.
16:03 10 Apr 19
Did a quick and great job on install Gave thorough instructions on how to use the new alarm systems well!
Crystal C.
20:41 04 Feb 19
The Technician was patient and explained everything to us. Even waited around to assure fix was working.
Rick O.
20:37 29 Aug 19
Rick, the technician, called and told me how soon he would be to our home. Arrived at the time he said he would and took care of all 3 items that we called in about. He checked the system and was done in a short time. He was very knowledgeable and professional in his job. It was a great experience.read more
Esilda C.
16:57 20 Feb 19
Mario Sanchez that's an awesome guy, even late at night he's setting up your alarm system or your cameras.......but what I really love about him he's always helping. I came back from out of town and the power when out do to the weather Mario was out with friends my phone was dying i was not able to enter my house because of how I lock the doors when I left he show up to my house with his friend manually open my garage so I could sell in my bed......mind you I call the alarm company but they was not able to resent the garage control from the system we had to do it manually.....you want an awesome friend his name is Mario Sanchez........thank you love.read more
Colleen J.
16:23 26 Jul 19
Your Tex was very knowledgeable And polite. Did his work. So far I haven’t had any issues with the equipment. Tech explained how it worked. I have only set it off a couple times accidently . I was told that the alarm I had before this one would be canceled for me by Alert 360. And I have no reason to think other wise. The camera works good . took me a little while to get used to the voice telling me which door was opening.so I see no reason not to recommend it. Colleen Johnson.read more
Jane Abbott J.
17:38 10 Apr 19
The response I received was wonderful. Technician was very friendly, helpful n informative. The technician is an asset to your company. Thanks! JJ
Jennifer Fors S.
16:55 15 Jul 18
Maria Karpova and Greg Palmer are the absolute best! I called Maria the day before I left on vacation because my system wasn’t working properly. Within less than 5 minutes of hanging up with her Greg was calling me to set up a time for him to come repair my system. He got everything fixed and it gave me piece of mind that my house was protected while I was gone.read more
Courtney Davila G.
18:10 15 Jul 19
I need to give a big THANK YOU to Sofia Gonzales for helping us get our alarm and cameras set up! This is our 10th year with the company and the first time someone has been so detailed and explained every possible option! Thanks Sofia!!
Matt B.
16:14 07 Nov 18
Great Customer Service. We have had EMG and now Alert360 for over 8 years and it has been hassle free. Service appointments are rarely needed but system checks and battery replacement are done quickly.
Frank W.
21:58 18 Feb 19
Able to change appointment to an earlier time. Tech quickly identified and corrected the issue. Job well done!
Skyler S.
21:03 17 Jun 19
They were very friendly and did a great job installing our security system as well as going over how to use everything! The process was quick and easy from start to finish!
Tom Huwar S.
20:31 21 Aug 19
The tech showed up on time. When he walked in the front door he knew what he was here for. He checked out the window and explained to us what he was going to do to correct the problem that we were having. He finished the job and thank us for our business and left. He noticed when he was leaving the house that we had an old sign. He replaced.it. Be did a great job.read more
Nicole C.
15:49 07 Mar 18
I have had Central Security Group for many years. I haven't any problems with their service. Had a billing issue but they took care of me promptly and when my house is finished in two years and I would be happy use them again.
Muny M.
15:59 30 Oct 18
I received an unbeatable service at an unbeatable price.. I really thank you for the whole process..
Bill R.
11:27 01 Sep 18
I’ve been doing business now with this company for over 4 years. I switched from the most recognized security company probably in the world after 20 years simply because they kept increasing my rates and would not upgrade my equipment without a big fee to do so. I checked around and found Central Security Group and they came out and installed new equipment with no upfront money and a considerably cheaper monthly rate. There was no interruption of my monitoring. Recently I needed to update my payment information and while I was looking at their website I noticed a add on for security cameras as well as a app for my phone. I was shocked at how inexpensive it was to do this. No charges for installation and just a modest increase to my monthly bill which by the way had never increased since I started using CSG. I love the app on my phone because I can arm or disarm my system any where I am as long as I have cellular connection. I can also see the camera areas very well on my phone. These are great people to work with. Always courteous and going out of their way to help you.read more
Ynacio Tabarez J.
15:44 25 Apr 19
They came on time. Have a lower cost than most companies. The wireless installation didn’t take long to install either.
Paul M.
02:28 02 Mar 18
Thanx Chris S for awsome service today. Getting our security system going is top priority to me and my family. Thanks for making us feel safe once more.
James J.
21:03 07 Feb 19
Service tech corrected an issue that our phone company had missed,causing a system error on the key pad.Greg fixed it to where the alarm system was communicating with the phone system.Very professional.
Kelly R.
19:01 27 Jan 19
Great service at a great price. Service tech was very professional and did a professional installation.
Quincy W.
20:29 02 Apr 19
The technician was very knowledgeable and helpful. He solved my problem quickly and replaced my signs.
Bobbi W.
21:39 03 Oct 19
Had trouble with fire alarm going off at our home, causing lots of havoc with all emergency servicesThey took care of the immediate problem and then scheduled a problem finding date to get the issue resolved. Came out, found and fixed the problem quickly. Thanks so muchread more
Michaela B.
21:55 06 Feb 19
My initial installation didn’t go so smooth. Although my installer was extremely friendly, there was some miscommunication with my sales person and the installation department. However, in the end, Alert360 was very service oriented and did everything that needed to be done to make it right. Another technician came out and was very thorough and completed the job to my satisfaction.read more
Connie Wall L.
16:13 08 Jul 19
Lightening struck our house and put our security out. Alert 360 was here to fix as soon as possible!!
Love G.
19:54 12 Apr 18
Angel was amazing he provided excellent customer service and got my alarm system hooked up and walked me through the whole system until I completely understood it. I would highly recommend
judy s
00:10 18 May 19
I rate your company 10+. Always going above and beyond my expectations whether you are talking with them on the phone or when they come to your home, always going the extra step. Keep up the great service. You are the best
Ray D.
16:01 09 Oct 19
Jerry was very friendly and definitely knew what he was doing. I've been with Alert 360 when it was BSG for four years. When we moved, we decided to transfer our contract to our new home. My wife feels safer with Alert 360 as our security provider.read more
Stephanie H.
15:30 16 Apr 19
Pete was awesome! He stayed all day to get a big job done so I didn’t have to take another day off work. Super friendly and answered all of my questions.
Ellis W.
21:17 06 Feb 19
My serviceman name was Chris, there were several things wrong with my system that were not on his call sheet. He listen to my concerns, and fixed each of my issues. Thanks Alert 360 for sending Chris!!
Rojelio R.
21:52 23 Feb 17
Chris Lehecka and the Central Security Group Team in Wichita have been a great help. I highly recommend them if you are looking for a security company!
Judy C.
20:07 07 Aug 18
Very Efficient and friendly. Bruce, the branch manager was available to talk to me about my issue. They sent someone out in a few days. The tech was very nice and thorough.
Genevieve B.
16:29 08 Mar 18
Sofia Gonzales is very thorough and extremely professional! I highly recommend Sofia G to anyone looking for home security.
Jose Munoz J.
22:50 20 Feb 19
Chris came over to my house again today to re set my cameras because I changed cable providers.I ALWAYS request that Chris handle ALL of my repairs and installations. He is a TRUE PROFESSIONAL.THANK YOU CHRIS!!!!!!!
Annie B.
18:50 04 Oct 19
Frank was friendly and finished the work quickly. Very professional and patient. 👍🏾
Laura Paxson M.
21:02 27 Feb 19
Very nice. Called 30 minutes in advance. Biggest disappointment was we couldn’t get an estimate beforehand. Works well!
Elise C.
15:55 29 Mar 18
Great and fast customer service. Maria has helped with 3 business and 2 homes for me she is my go to and always available when needed! Thanks so much!
Michael L.
01:38 23 Feb 18
Frank did a super job updating our system. He was very professional and thorough in explaining the use of the new panel. We have used CSG for our monitoring for the past few years and have been very happy and expect this to continue with our new system.read more
Mike R.
20:32 02 Jan 19
Alert 360 assisted me with a home alert tripping while I was away. We decided to have a Service Call given I was not in the area to resolve this situation. The batteries in the devices were all original and were starting to fail so the technician simply changed all of them during his visit, saving us further complications. Appreciate employees who are willing to assess and resolve issues long-term.read more
kurt W.
22:05 18 Jul 17
These guys are awesome! Very easy to work with and had the work done very quickly. THANK YOU Ashely, Cristof & Maria
Vicki Kelly F.
20:26 08 Aug 18
They are efficient and respond quickly. Ricky who worked today at our house was great. Neat with work and knew what he was doing.
Reyman H.
15:03 06 Apr 19
The service is prompt and easy to get appointment. The technician- Steve was very thorough and dedicated. He was able to fix the alarm system issue quicker than i have expected. I have been in this company for 12 years now and i will recommend it to all who are interested.read more
Viviana F.
22:21 03 Oct 18
Eddie was so helpful and made sure I was 100% satisfied with everything before heading out. Also, very professional!
Roger K.
19:25 10 Aug 18
The company sent out a tech and fixed a couple of programming errors that was done when the transfer was done. Egberto Cubero was great and fixed the problems.
Chelsea B.
16:32 25 Sep 17
I have had issues with this company and it took me writing a bad review to get anywhere with my complaints. However I am very thankful that I did write my review because it caught the attention of a very sweet gentleman named Jimmy A. He gave me a new hope for Central Security Group, by showing genuine concern for my satisfaction with the company. Over all I am satisfied with the equipment, and the system works great! All they need is more employees like Jimmy.read more
Rebecca Rae R.
18:23 18 May 18
So let me tell you I had the most awesome experience I had a few fixes and the turn around was less than 24 hrs I'm such a happy customer it had nothing to do with my alarm system I love my alarm system !!! I feel safe and the protection it has it's awesome thank you to Ms Ashley for this quick turn around you have no idea how me and my family are very happy customers thanks to you !!!!read more
James P.
23:13 06 Feb 19
Our tech Arthur was prompt, Courteous, and professional. Arthur fixed all of our problems with the security system and the video system.
Skky L.
21:26 30 May 19
Technician (Mr. Munoz) was very knowledgeable, patient, and professional. He went above and beyond to assure my cameras were working, and that the error code on my alarm were resolved before he departed.
Sandip M.
18:37 22 Feb 19
At last on the 3rd attempt I was able to get my defective garage shutter sensor replaced, but satisfied overall
Steve T.
15:44 26 Apr 19
Absolutely the easiest process for this type of thing. Every one was very professional and courteous. The system is easy to use and the mobile app let me make sure everything is okay. The most important thing is piece of mind that your house is protected. couldn't have asked for anything more.read more
Shana P.
13:03 14 Aug 18
Great job! Friendly, on time and competent service! Just bought a new house and will be using them there as well!
Stephanie Chris M.
01:23 09 Feb 18
We have enjoyed CSG since 2013 and have been very happy with there service. We had the pleasure of meeting Sofia Gonzales and she went over great ways to help save us money and review our alarm system with us. We were very happy with the great customer service and professionalism she provided. Thank you for answering our questions and following up with us on our appointments.read more
Judy E.
16:04 25 Jul 19
this man was fabulous. he finished it in a timely manner and was very polite and very thorough. I would definitely recommend alert 360
Delia C.
23:50 30 Jan 19
upgraded my alarm system and the technician that came and installed it was nice, proffessional fast and knowledgeable. and did not pay anything for the installation and equipment... they respond quickly to fix any problem with the system
RayAnn C.
22:38 17 Sep 19
They worked with me and resolved all our issues and concerns. Their company has great response time and friendly installers/technicians.
Carole W.
15:04 08 Apr 19
The two technicians were polite and helpful. The service is great-convenient and timely. I was disappointed that the fib could not be tied into the garage door opener though. Thanks!
Andi M.
19:01 23 Feb 17
Chris Shockey has always been so helpful. Always goes above and beyond to help me. Takes the time to explain how everything works. And I am a slow learner so he is super patient. I have recommended central security group to everyone I know based on my interactions with him.read more
Meg Melton B.
19:33 20 Jul 17
Had an issue cxling my account and customer service did a great job reaching out to me and solving the issue and making sure I was happy with the end result. Thank you for great customer service!
Melissa B.
17:08 23 Apr 19
Love Alert 360 and the guys that came out today where wonderful!!!! They can come back out any day!!!
Jeffrey E F.
21:48 14 Mar 19
Our technician Earl was on time and solved our issue very quickly. His service was excellent.We are in Carlsbad, CA 92009Thank you,Jeff
Curt B.
17:00 11 May 19
Installer was on time and ensured everything worked before he left. This was an upgrade for the old system from the same company. We've been with them for about 6 years and they always go above and beyond to make sure we are happy.
Alex L.
17:51 21 Jun 19
John was fast to show up and even ch age the original time to a earlier one, and technician , did a great install, no mess left behind. And nothing but good start to finish. I used to sell this same equipment so I was please with how their professionalismread more
Joy L L.
17:40 21 Jan 19
Responsive and helpful. we had a repair that was done quickly and efficiently. Tech was professional and courteous.
Bob N.
05:08 04 Apr 19
Tech called enroute. Arrived on time. Introduced himself and explained the service he was going to perform. Knowledgeable. Did a thorough job.
Gregory M.
15:59 26 Sep 19
I would suggest that you inform the customer of all charges and warranty info before you send a technician out. But other wise the service you give is always great.
Lucantis K
16:46 17 Apr 19
My appointment was for an additional siren, long story it took two technicians and a bunch of equipment to finally get to working. They get a five stars for putting in the time and effort to finally get the job no matter the time it took.
Loretta H.
15:39 20 Jun 19
Mr Bacon was great, friendly, positive and his personality is an asset. It was a serious but fun experience because I didn’t remember where I initially placed the alarm battery, and we were like on a scavenger hunt to find it.. He called to see if the office knew where it was originally placed, luckily they knew and we found it.. Chad was timely and knowledgeable. I will request him to service my alarm system at my home in the near future.read more
Cat G.
14:19 30 Jul 18
Overall I like Central Security and haven’t had any serious issues. I do, however, feel their monthly fee should match ADT monthly rates. The service technicians are polite and professional.
William N.
01:25 07 Jun 19
They were on time and very professional and made sure we were satisfied with the work. Excellent job!!
Sher N.
15:53 17 Oct 18
Sofia Gonzales it was a pleasure having you coming out and updating our security system. Services was explained in detail and you are such a professional. Thank you!!
George G.
20:19 08 Mar 19
Alert 360 service is excellent and they are very responsive. Their folks are so very helpful and can answer any questions. I highly recommend them for your security needs.
Jerry D.
19:46 20 Jun 19
Great security company. Their employees are courteous and professional. My service tech that came out today went above and beyond and resolving my issues.
Lisa G.
18:11 28 Aug 19
Tech was quick to seeing the problem, also gave me so much useful knowledge on alarms. Over all was very helpful. I was very upset with this company but they have really gone beyond to try to do what they can. Came out specifically on a Saturday which normally they dont do but have been trying to accomadate me as much. All though I should be receiving another month of credit but not pushing for it due to there effort. I really appreciate a company that tries. I won't be switching my alarm company that's for sure.read more
Evette T.
16:14 02 Oct 19
the employees are very helpful. I had a great experience with Miss. Charlie and the guy who came to replace my battery
Megan B.
15:25 18 Sep 17
We were having issues with our "skybell" doorbell camera and CSG sent a technician out promptly to resolve. The technician was timely, courteous and very knowledgeable with the products and how to help us configure them to our needs. CSG has been providing our security monitoring for over 4 years and we could not be happier.read more
Ashleigh L.
21:34 27 Jul 18
Luke was an amazing sales consultant! He was so throughout, professional and respected my time. Excited for my install in a few days. Thanks Luke Hoffmeister!
Emily A
17:01 28 Apr 19
Excellent service, my technician showed up in the window of time I was promised. He was very helpful in assessing the best locations in my house for each sensor, and walked me through how to work everything. I'm very happy with the flexibility and simplicity of my system.read more
Joel A.
21:03 05 Apr 18
Been using this company for years for our alarm system. We wanted to add video surveillance.Pete did a great job in assessing our needs, working out an agreeable deal, doing a highly competent install, and making sure we knew how to use all the equipment. Highly recommend!read more
John B.
20:30 26 Sep 18
Great tech install experience! Chad was very customer centered, fast, knowledgeable, and friendly. Highly recommend them!
Jasper L.
22:23 15 Feb 17
Davena....took good care of us here at Wright and Toland Care...The best thing is the price!! Thank you Davena for helping us keep our place sercure.
Charbonnet Reeves B.
15:01 02 Aug 18
The installer was prompt. He explained everything in detail and made sure I was able to work the system before he left. Great customer service!
Tawni L.
04:02 11 Feb 17
Had some cameras installed as well as a burglary system. Very clean installation, technicians were professional and helpful. My sales rep Chris was a complete joy to work with!
John F.
17:14 17 May 19
They are very professional and friendly and knowable I was very impressed being a licensed electrician for many years it’s hard to impress a knowledgeable customer but they did. I would highly recommend them to anyone looking for a great alarm and great customer services thanks again Johnread more
Martja C.
21:19 03 Oct 18
I was very impressed with the prompt arrival of the technician. He was very neatly dressed and knowledgeable and solved my problem immediately.I will recommend Alert 360 to anyone considering a new security company.
Jose P.
23:15 25 Jun 19
so far I've been with alert 360 for three years and the quality has improved and the tech we had for the last service has been great.
Cindy S.
20:46 24 Jan 19
They are great!!! Very friendly and reliable. They give you a call to let you know when they will arrive.
Jeff T.
15:08 20 May 19
Alert 360 is responsive, professional and thorough. I fully recommend their services. I’ve personally been with them for 4 years and have always felt well protected.
Therese P.
15:42 01 Aug 18
I have used this company for quite sometime and highly recommend them. Service tech was very knowledgeable that came out today.
Rodney B.
18:37 15 Feb 19
Perfect system for my home. My rep, KIPP KELTON(Please ask for him), kept it simple and didn't over sell me on anything. Highly recommended and an excellent price.
Jenny P.
18:45 29 Mar 19
remote quit working. ordered a new one. when technician came out he found it wasn't the remote and just had to reset the system. saved me $65 and I'm so thankful. even showed me what to do if it happens again. thank you so much.
Melissa S.
16:29 02 Aug 19
Had a VERY good, helpful Technician come. He was both competent and efficient as well as friendly. You could tell he took pride in his Company and in his work.
Claudia E.
20:23 12 Apr 19
Just had my battery replaced and the process was very easy simple and fast. Since I purchase my house I have had them your monitor my home and I have never complained or had issue and it's been over 6 years. Thank you for your great service!!!
Becky C.
21:41 10 Jun 19
My tech called 30 minutes before arriving. He noticed my problem with my touchpad right away. These keys do not work well with fingernails and are too small for me to use the side of my fingers. A bigger keypad would make all the difference. Using an eraser from a pencil to use keypad from now on. Waste of $25 plus taxTech was professional and nice.read more
Linda Nguyen - T.
02:44 09 Jan 18
After talking to Jimmy from corporate, he was able to help find a solution that made me and my family feel reassured that the previous account holders would not have access to our security system.They had a tech come out to my house to re-service the equipment to help ensure our safety! Thank you again Jimmy! We really appreciate all your help!read more
Veronica H.
00:48 27 Jun 19
Josh was an amazing Technician!Professional. Personable. Competent.Intelligent Thorough. He needs a raise!
Hiya P.
23:12 04 Apr 19
The company is always right on top of things. I always feel safe in my home as long as my system is armed, and that means ALOT!! Actually, even when the system isn’t on, the signs in my yard and window stickersgive a clear warning to any fool who would attempt to enter my home uninvited.In addition, with regard to the professionalism of the representatives who came to my home today, I couldn’t ask foranyone better.read more
Sherman W.
15:26 04 Apr 18
David Shelton Was An Awesome InStaller Very Knowledgeable About My Camera's & Cleaned Up Behind Him Self As Well!!
Elvis F.
21:03 30 May 19
Awesome company. Been with this company for 9 years. Just upgraded system to a wireless and the tech did a great job with the installation and took the extra time out to explain everything where we were comfortable operating it. Thanks 360.
Carol Townsend W.
19:43 26 Nov 18
The Repairman was on time, did repair and set up an app on our phones to turn on and off the alarm using our code.👍😄
Irene M.
21:27 01 Nov 17
Our service techs Jim and Justin were great! They called us to see if it was ok for them to arrive early. They were both very professional and friendly. We called them about a camera issue and Jim also made sure our security alarm was working correctly. Jim explained features on our system that we were not aware of. Best service call ever. Thank youread more
Robert F.
16:32 30 Sep 19
I've been with you guys several years. So far, been very happy. how to take out this morning, they are always professional and courteous. Thanks for fixing my issue again!
Gayle Hume R.
00:30 12 Oct 18
Awesome experience getting my system restored. Reasonable cost for system and prompt service. Technician very professional and courteous.
Tony O.
16:13 28 Mar 18
Sofia Gonzales is awesome. I like her, she's so relatable, friendly, knowledgeable and down to earth. Highly recommended and very professional, on time and energetic.
Nora John M.
03:20 06 Dec 18
Great customer service, great value, and the technician that installed our equipment was very knowledgeable and friendly.
Samantha C.
17:29 27 Mar 18
We had the pleasure of having Maria Karpova help us figure out the best choice for us. She was thorough and explained everything clearly for us to understand. Probably one of the best experiences we’ve had dealing with someone trying to sell us something! Still very happy with our system! Thank you Maria!!read more
Cynthia Skosko W.
19:23 16 Jul 19
5 Star professional company!They are always on time, polite and go above and beyond to help you out. I would 100% recommend this company for all your security needs.
Dottie W.
22:04 11 Sep 18
A tech arrived on time and very efficiently completed his assignment...changing out a battery. He then took the time to check out every sensor on each window and door as well as the smoke alarm. I complained to him about being charged for the battery as well as a service call. EMG had never charged me for this. He checked with customer service and discovered I am being billed for maintenance so I should not be charged $59 and change! I had questioned the service rep previously on the phone when arranging the service call and was told that this was their company policy. Thanks to an alert service tech to righting a wrong in my favor! Dottie Weinsteinread more
Beverly Cornwall M.
22:05 02 Mar 17
Josh was here today helping us with a problem with our system and its miscommunication with the cell towers. He was polite and knowledgeable and fast (and good with the dogs). Thanks, Josh!
Mary T.
16:06 30 Nov 18
The experience was great and professional also knowledgeable in this field of technology and on time I highly recommend Alert 360
Yeo U.
18:42 03 Jan 18
Excellent service and quality. The guy who installed the system was very informative and patient with out questions. I definitely recommend for people looking for security systems.
Victor D.
15:12 16 Sep 19
I commend the excellent service of Oscar . Very professional and efficient. He got everything fixed quick. More power !!!
Regina B.
18:26 24 Oct 18
The technician for Central Security was great. She called during the time given & let us know she was on her way & the time she would be there. Very professional and informative.
Norma C.
16:34 30 Mar 18
Sofia Gonzales is a passionate, committed representative of Central Security Group, San Antonio, Texas. She is more than willing to go the extra mile for her customers! If you are considering installing an alarm system, I recommend contacting Sofia Gonzales before anyone else! Then, sit back and watch her work her magic for you!read more
Leslie Klein W.
01:09 14 Feb 19
I always get amazing in-house customer service from the technicians that have come out to help me and my business.
daniela R.
18:23 22 Jan 19
We've had quite a few service calls since we've been with this company for quite a while, this was the first time that all the issues were fixed and the gentleman that came unfortunately we didn't get his name went above and beyond his job in order to get the problems resolved.read more
Frances J.
22:25 02 Nov 18
The installer, Rody and sales associate, Maria were excellent! Great customer service and very knowledgeable about the products and company policies. I appreciate the expertise, and now feel very safe in my home. Thank you!
Donna Skoch B.
15:34 27 Aug 19
Excellent experience. The technician let me know he would be arriving soon which he did. He was polite and solved my problem quickly and efficiently. Thank you!
Mike J.
20:53 23 Jul 18
Great customer service! My power went out and after a half hour it started to beep, saying low battery. I called customer service and they set a Appointment to come out and the tech was there to the minute of when he said he wouuld be. Fixed the problem ASAP. GREAT technician, knows his stuff and fast. Very satisfiedread more
Sonya T.
21:01 23 Jul 18
My tech today was very prompt,courteous and professional! He also changed out one of our detectors! Issue quickly resolved. The Children’s Garden Midwest City, OK. @thechildrensgardenok
Gregory P.
15:02 22 Apr 19
Technician was on time, courteous, cleaned up after the job was done and gave me advice on improving my security system.
Barbara C.
18:14 26 Feb 19
Great experience with Alert 360. Technician arrived on time and was able to resolve my issues. He thoroughly tested the system making sure everything was done correctly. Thank you Mr Munoz for a job well done.
Virginia M.
17:23 13 Jun 19
I was very pleased with my experience with John. He seemed to have gotten to the problem and fixed it..I hope so. Thanks
Samantha D.
20:01 01 May 19
I love the system they used. We switched from smith and Thompson and couldn’t be happier. I love that it tells your front door back door etc since I have small children.
Bethany S.
21:33 12 Jul 19
Awesome service the two guys who came out were quick and efficient and friendly. Highly recommend Alert 360They installed out in the 100% heat and never once slowed down for any reason. We feel very safe now.
Monica G.
22:13 04 Apr 18
Sofia Gonzales was absolutely amazing today during our appointment. She was thorough in helping me understand everything and answered all of my questions with a smile! I highly recommend anyone that is looking for a security system to give her a call. You won’t regret it!read more
Elaine W.
17:24 10 Nov 18
I have always had great efficient service and knowledgeable technicians . Been a customer 15 years- highly recommend this company !
Susan Park W.
15:43 10 Jul 19
He was very polite He knew what he was doing a very kind man help me through all the new stuff and I would recommend this company and have this company for years EMG and now 360 I will always keep them they are the best
Rene R.
21:53 03 Aug 18
We’ve had Central Security Group for 3 years now. We recently upgraded our system. Price for monitoring is tough to beat, installation staff is very informative, and friendly.
Margaret D.
15:18 09 Apr 18
We've had Central Security for many years, and we've been very happy with their quick response and diligence at contacting me or my husband when an alarm goes off or there's a problem with the system. I have recommended them to my friends.
PHONG B.
16:01 11 Aug 19
Technician Christian called and came on time. Sale rep Sean and technician Christian were very helpful and friendly.
TX O.
22:47 15 Nov 18
I have been with Alert 360 for 5 years. They have been a good company. I was having issues with my system and they sent one of their technicians out to troubleshoot. Rick was very knowledgeable and got my system fixed up. I would recommend this company.read more
Nancy R.
15:26 16 Jul 19
The Professionalism of the company. They arrived when they said they were going to and Ryan did an excellent job on fixing my cameras
Andrew S.
23:30 18 Aug 16
Craig is one of the most honest and trustworthy men I have ever run across...a rarity in this industry. Not only can he be trusted, he can diagnose exactly how to protect your family, business and belongings efficiently. They have access to all the top technology. If you are in Arizona, want to protect the ones and things you care about, you need to call this company and get in touch with Craig. Upgrade or new system...they can't be beat.read more
JR JRAM G.
15:15 14 Mar 19
I would definitely recommen Alert 360. Technical was very professional, courteous and answered all my questions without hesitation. He also showed exactly on time.
Dr. Greg V.
21:04 22 Nov 17
Very reliable and professional company. I use them in 3 offices and my home and have been very happy with them.
Viva Kay C.
17:12 05 Feb 19
You getting a technician out in a timely manner. The technician is very knowledgeable and professional.
Thomas C.
22:55 20 Apr 19
Very pleased. The system seems to be faster than what I had before and they used most of my previous alarm system. What they could use they replaced and didn't charge me extra. The technician was great.
Terri N Hershel R.
19:49 24 Mar 18
The absolute BEST group of people we’ve ever dealt with, PERIOD when it comes to security systems. Awesome installation & excellent customer service. They made us feel like family & will be the only security company we will ever use.
Dave W.
17:56 17 Feb 18
Andrew installed system and was friendly and considerate. Ann Marie has been wonderful watching over me like a mother hen. Top honors to them both!
Joanna K.
18:26 28 Mar 19
Truly great experience. Installer was very professional and quite efficient. He answered all of my questions and then some. I upgraded my service and highly recommend Alert 360.
James R.
01:11 01 Jan 19
Service was great. I had totally forgot about my appointment, but the service tech gave me a call 30 min ahead of time so I had time to drive home to meet him. He was quick and very respectful. We have been very happy with the system.
Dale N.
23:50 11 Oct 17
Initial call was great and tech was knowledgeable and friendly. Follow up was suppose to happen the following day but hasn't happened yetThe team was great and they Cam back and fixed me up. Awesome
Gale S.
18:49 24 Sep 19
very professional. when I call in asking for assistance they always answer my questions. recently needed some help out at the house and the technician fixed both the issues with technical and needed a new outdoor siren. could not ask for better service!!read more
Robert E. M.
15:23 07 Aug 18
Very friendly and resolved all the issues. Doorbell camera works great now and other connectivity issues were taken care of timely.
Kathy D.
19:21 25 Sep 19
The service technician was great! Daniel called when he was 30 minutes away and arrived early within the time slot I was given. He fixed the problem within a few minutes and patiently answered my questions. I was very pleased.
Diane Palmire N.
15:48 14 Apr 19
The service representative was right on time and very patient and thorough at explaining how to use the system.
Marti D.
19:24 29 Aug 19
Contacted company with an alarm issue and they sent a technician out the next day. He was very professional, kind and prompt. He took care of our problem and made sure our system was working properly.
Peggy Fosdick B.
18:01 12 Sep 19
Bruce was very professional and knowledgeable about my problem with my security system. He knew exactly where to go and what to do and got it fixed within a minimal amount of time.He also explained what he was doing and answered my questions about upgrading my system.I have been with Alert 360/Central Security for 11 years, and I am totally satisfied with their service.read more
Makenna B.
16:04 09 Oct 19
Easy to contact for information on the phone but challenging to get information online. We flexible with what we wanted in a system and allowed us to customize while still staying within our budget.
Charlie N T.
16:04 08 Aug 18
Highly recommend CSG! They are always professional and friendly. We are on our third and final install at our new home and couldn’t be happier!! Joey Fitzgerald is our sales consultant and Zelton Williams is our installation technician 🙌🏻🙌🏻🙌🏻read more
Benny B A.
19:06 07 Mar 19
Awesome service! The technician was very knowledgeable and got the job done quickly. I highly recommend Alert 360. I'm extremely satisfied with the service they provide
James F.
22:55 20 May 18
I had really high expectations and demands on a very tight and limited schedule. I called them on a Thursday evening and said I wanted it done and installed by Monday. Well, Saturday it was done!!! Very professional and cost effective. My friend had used them for years and I switched from a company my family has used for 30 years. Very Happy!!read more
John S.
16:18 26 Jun 19
provided good understandable info about their services and costs. came promptly as promised and completed work without causing us any interruption. courteous sales and installation employees and fair pricing.
Esmeralda J.
04:03 21 Mar 19
After opening my new business I was recommended this security company and boy am I glad I did. Fast prompt service and top notch technicians at my fingertips. I highly recommend this company.
Kris S.
15:45 13 Mar 19
Alert 360 was easy to transfer to from another company. They made everything easy, quick and effortless on my part. The installer was quick, efficient and knowledgeable. I would recommend changing to this company.
Shirley J T.
22:39 24 Jul 19
David was a very professional, experienced, and knowledgeable associate of Alert 360. He was very helpful, and sensitive to my needs. Addressed all my questions and concerns. Thank you David.
Tim B.
16:34 08 Mar 19
I had a challenge with adding a user code to our system, but documentation didn’t help us. So Alert360 sent someone out to help. He addressed the issue, and we weren’t charged for the visit. Thanks, Alert360!
Sheryl O.
16:06 22 Mar 19
Jeff texted when he was on his way, he was prompt, polite and took care of my issue quickly. Great job!
Laurence C.
18:23 12 Sep 19
Well trained staff, knowledgeable and courteous... Explained the operation of the system clearly and left me with a lot of confidence in their company and service !
Rebecca Salazar A.
01:29 24 Mar 18
I totally recommend Sofia Gonzales and Central Security! She is an absolute delight to work with and is very helpful.Sofia is extremely professional who enjoys going above and beyond to assist her customers.
M. P.
17:12 06 Jul 18
My nephew just started with the company and has talked very highly about the company. He came over showed me what the products could do and how much I could save with my homeowners insurance and with the smart thermostat. Andrew did our install and was on-time, courteous, clean and efficient. I have had the system for one full billing cycle and sure enough there was about a 15-17% savings from the thermostat and was able to get 20% savings since I have USAA for homeowners insurance. Happy with the service.read more
Micha T.
14:57 13 Mar 19
We have Alert 360 in our rental and our personal home. Both times we have had a great experience with install. Frank B. was such a pleasure to work with this past Monday. Thanks!
Betty M.
03:13 17 Mar 18
I would highly recommend Central Security Group for your home alarm system.I’ve used this company for many years prior to my move, and now for my new home.Andrew was great, very polite, knowledgeable and friendly. Plus he patiently answered all my questions, and helped me set up the app on my cellphone.read more
Brandon B.
16:11 21 Feb 17
First class service by Ben Farris and crew! The rates can't be beat and they use top of the line technology. Been using Central Security Group for almost two years now and love the service. Keep up the great job!
Sarah M.
23:33 30 Mar 18
I recently got a house and the help I received was fantastic! Alex Zobel went over everything with me and made sure that I knew what it all meant. I really appreciated everything he did.
Mario S.
03:44 03 May 19
Jesse did a great job, he answered all our questions with great knowledge and he was very respectful and kind
Blake T.
17:59 12 Apr 19
From start to finish, the service was fabulous! installation team was efficient, polite and answered my questions & concerns. great service, great followup.... highly recommend Alert 360....
Socorro Segrave S.
23:46 20 Feb 19
Our salesperson, Mark Perkins, made our choice of the security system very easy for us. His knowledge of his product when making comparisons with others left us with little to no doubt that our choice of Alert 360 was a wise one.The installer was amazing to watch as he skillfullymoved through his duties. He completed the installation quickly and with professional prowess.Both gentlemen are to be commended.C & S Segraveread more
Maritza Vazquez P.
19:22 16 Jul 19
Nice tech! He found the problem, been dealing with this issue for over 4 yrs and other techs having been able to find the trouble. Hopefully its taken care of!
Belinda C.
17:28 09 Apr 19
Our technician, David, was very professional and very thorough. It was clear that he needed to think outside of the box to fix a problem that has existed for several months. We are extremely satisfied with both how he approached the problem and ultimately solved it.read more
Paula Loftis L.
19:06 16 Aug 19
Quick responding to our call. Came out the very next day and was running early which is unheard of these days.
Melinda G.
15:35 18 Apr 19
We switched from ADT after 15 years because of their poor service. Alert360 is the best Alarm provider, hands down. The alarm response calls from a LIVE PERSON every time is the best. I appreciate not having to "dial 1" if I'm about to get robbed. 😯read more
Dan P.
02:01 23 Feb 19
your technician was great in all aspects. answered all questions and did a great job getting the job done then explaining how to operate systematic
Daniel Koi P.
20:00 20 Sep 17
I encountered an issue with Central Security Group but Dan Ward, Austin General Manager, of Central Security Group, was able to resolve this. As a customer with Central Security Group for over three years, I would highly recommend them. As mentioned previously, I encountered an issue and amended my previous review because Mr. Ward acknowledged the issue and provided a resolution. This is amazing customer service! Thanks again.read more
Joyce Lee C.
15:56 06 Jun 19
excellent instructions, very patient with explanations. a woman was there with him which was very appreciated given my circumstances with a break-in.
Sandy C.
16:40 21 Jun 19
Tina was very meticulous in her installation of additional contacts, resolution of a failing sensor and adding on remote access to my thermostat. When she was done she ensured all blinds, windows and shutters were closed. Very personable and thorough. Great experience.read more
Jayme Elizabeth C.
19:21 30 Oct 18
They always take care of any issue we have and make sure it’s fixed the way we want it! Always super friendly too
Victoria B.
17:24 24 Jan 19
Should you have trouble with the equipment, you can get prompt, courteous service from the beginning customer service representative to the completed repair by the technician. Alert360 gets my 👍.
Jennifer D.
02:11 23 Nov 17
My husband and I just bought our first home and wanted to have a good quality security system to keep our family safe at an affordable cost. We are beyond pleased with the service and set up we received from CSG!! We worked with Jamal and he got us all set up with what we were really looking for and needing to fit in our budget! Then for the installation we worked with Frank who did the installation of our system and Thomas and his partner who installed our camera's. All three men were so polite, informative and helpful! They took their time explaining everything to me and making sure everything was exactly how we wanted it! I am beyond words impressed with how amazing this company is so far! I will be recommending this services to everyone I know! : ) Also, thank you to all the men who helped us get our system up and running! We cannot wait to move into our first home now!read more
Pat C.
23:25 09 Sep 19
the gentlemen were courteous, considered my safety and recommended upgrades for me to think about. I have been with 360 for about 10 years and have been very satisfied with the service.
Winston G.
17:31 22 Jan 19
We are satisfied with Alert 360. They offer many safety options. Techs come out quickly for assistance .
Phamily C.
16:43 04 Aug 18
These guys are professionals and my install was quick and amazing. I switch from ADT and I’m very happy with my service. Thanks for all your help!
Teazy T
23:17 31 Jul 18
Tech was on time and professional. Replaced my lock, made sure it was working properly before leaving. Great representation of your company.
Michael M.
14:05 29 Apr 19
Installation was quick and clean. Got exactly what was stated during quote. Before the technician left all our questions were answered thoroughly.
Cheryl C.
18:24 28 Mar 18
I've been using Central Security for over a year now and have found them to be very helpful with wonderful Customer Service. I had an issue with my doorbell camera this week and they were able to schedule someone to come out immediately. Pete was my Specialist and he was able to replace my equipment and get me back up and running in just a few minutes. I would highly recommend them.read more
Jimmy O.
22:00 14 Mar 18
Friendly and very professional services, thumbs up for getting home security right👍👍👍✅
Lisa D.
21:11 17 May 19
They are very accommodating. They are always very pleasant and the techs that come to your home are very knowledgeable and nice! They always call before arriving and are quickly in and out!
Kimberly A.
16:12 22 Jan 19
Sofia and the techs were great to work with. They came a day early to do my install and took careIn teaching me how to use the system. Awesome job!
Jaki Z.
17:12 15 Feb 19
The service tech was exceptional. He diagnosed the multiple issues and resolved them in one visit. Thanks Kevin!
bibi R.
00:55 04 Sep 19
Author was very knowledgeable. Did an outstanding job at my house today and last Thursday at my business. Thank you .
Deloris S.
16:01 27 Mar 19
The service was excellent, The agent was on time and did a great job resolving the issues in a decent amount of time . I would highly recommend your services to anyone.Thanks you for taking care of my problem.Regards , DS.
Velocia U.
17:38 07 Aug 18
I’m pretty sure Dexter got ‘er done. He has serviced my system a couple of times before. He is always polite, professional and accurate in his work. I feel that my issues have been resolved. Extra: I couldn’t post on Google because the message said I had already rated this business. I had to post on fb.read more
Mahesh W.
16:24 25 Jun 19
Alert360 is reliable and professional. No glitches whatsoever and you get that peace of mind knowing you are in good hands. They really have good deals for every budget. I had a professional rep come to my house next day and he really made sure everything was done the right way instead of taking easy shortcuts. I was impressed by the way James took extra precautions to get the work done the right way and made sure everything was perfect. Very happy and 100% satisfied customer. Thank you Alert360.read more
Phyllis F.
17:01 26 Sep 19
Immediate response, very helpful, technician very knowledgeable, explains everything, office personnel very accommodating, system works great...5+ rating from me...thank you
Christina S.
01:48 28 Aug 19
very friendly and nice. Courteous and knowledgeable. The tech Arthur was an excellent tech who was very helpful and informative
jasmin A.
19:11 03 Sep 19
Amazing alarm system out there!!!!! Technicians are there on time and extremely professionals...... wouldn't go with anyone else!!!!!
Inez A.
22:32 20 Sep 19
When I explained what I wanted done the two men that came agreed with me. They didn’t pressure me. They were polite. I feel I am safe using alert 360
Laura B.
00:05 19 Apr 19
Tech did a great job even though he was late & I called company to find out where he was. It took longer then I thought to get us upgraded but it’s worth it. We have used the same security company, Central Security since we bought our home 11 years ago, and looking forward to to the continued great service moving forward.read more
AUTO P.
16:10 15 Feb 19
My front door was not alarming when it was opened. The system did not even see when the door was opened. The Repair man came and gave us really good advise. He also told us what was happening. He made the door chime again and gave us his number to call him. He said he lived close to us and would be there if we needed him. I was glad to have help close by. The only problem I have is I have only one day a week that I can get service to come out. He was there early and fixed the problem in a flash. I am very happy with the service.read more
Keith V.
15:35 27 Sep 18
Everyone that I have dealt with at this company has been professional and attentive to my issues. It’s not that issues come up, it’s how you handle the issues, and I am very pleased with Alert360’s timely response.
Tillie R.
19:20 22 Mar 19
Technician and Customer Services are great. My install technician showed up right on time and did an excellent job. He answered all my questions and explained how everything worked. Very happy with my experience with Alert 360
Brettany T.
23:04 10 Aug 18
Rick was on time, friendly and explained everything he was doing. I’ve been a Guardian customer for 10 years and will continue doing business with them. Maria has always taken me and thoroughly explains my package and pricing. I continue to renew my contract every three years because I trust her. She never fails me. Thank you Guardian for keeping me safe!!!read more
Alicia B.
05:49 08 Dec 18
Simple to understand equipment with high tech capabilities. Quality of security, as well as customer service is something i can speak highly of.
Bob R.
17:27 08 Jan 18
The technician was very professional and personable. He explained everything and made me feel very comfortable with the system.
Mark A.
15:22 03 Aug 18
Fast, courteous, affordable, friendly, and professional - everything we were looking for in a security company!
Roger J.
20:42 28 Mar 19
Their technical support is great. The tech showed up on time and called prior to his arrival. His knowledge of my camera system was excellent. He was very friendly and courteous as well. I would recommend Alert 360 for home survalence as well as home alarm and fire monitoring. Thanks Alert 360.read more
Rachael M.
16:15 16 Sep 19
Derek arrived early. He was very knowledgeable and help me set up the remote disarm feature. Also replaced the necessary sensors.
Jennifer Heard P.
21:31 17 Sep 18