Who’s really knocking at your door?

Beware of door-to-door sales and potential security contract scams. We’re here to help and encourage you to be alert. Suspicious tactics would include other individuals posing as our representatives, who want access to your home or security system.

Someone posing as one of our representatives might:

  • Tell you we are no longer in business, no longer serve your area, or were sold to their company. These are false statements.
  • Ask you to sign a new contract to ensure your security continues.
  • Ask for access to your system or say it has been recalled and requires replacement.
  • Claim your cellular communicator is not working and needs to be replaced on the spot.
  • Show you documents to support claims they need access to your system.
  • Use high-pressure tactics to force you to make a decision on the spot.

What to do if an unexpected security representative knocks on your door

  • Call us to confirm we have sent a representative, or to check the details.
  • Check the fine print details before signing any contract. You might end up being billed again by another company.
  • Consider our interactive security service and keep an eye on your home for any unexpected scam visitors – using your smartphone and our video options.
  • If you have a doorbell camera, view who’s at your door using a mobile app and your smartphone or ask an unknown visitor for more information – even if you’re not home.
  • Know the facts. Stay up to date on company news and find tips throughout our website, on our blog or via social media.
  • Report suspicious activity, or call us if you have concerns.

We’re here to help 24/7

If you’ve experienced these suspicious door-to-door sales tactics, please report it with the form below or call us at 1-888-642-4567.

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