Five Diamond Monitoring Center

Five Diamond Monitoring Center

The Monitoring Association (TMA) has set the standard for professional monitoring companies including the Five Diamond recognition. Less than 5% of all monitoring centers are designated as five-diamond certified. This designation recognizes Alert 360’s commitment to satisfy all five points of excellence in 24/7 monitoring:

Five Diamond Recognition

  • Random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek ETL and UL
  • Providing the highest levels of customer service
  • Reducing false dispatches
  • Ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series
  • Raising the industry standards through TMA membership and participation in its activities

WHEN SECONDS MATTER

We own and operate our own U.S. based, UL Listed, Five Diamond monitoring center to ensure our customers receive immediate attention when they need it. We also partner with some of the largest technology providers in the industry to ensure your system and the communication path to our monitoring center are always secure and reliable.

Average response time to alarm – 20 seconds or less

Instant notification of alarms to mobile devices

24/7 Monitoring

with two-way voice alarm response

Dedicated Cellular Communication

Always-on protection Reliable and secure Dedicated connection.

Secure Cloud Control

Avoid service calls with cloud-based service capability. Receive free feature upgrades sent directly to your system.

Crash & Smash Protection

Patented security protection. Alarms are reported even if the panel is destroyed.

How we reward our customers

Home security that moves with you

If you move, we’ll install a basic home security system at your new home, free of charge. If your new home already has a home alarm system, we’ll waive our connection fee. Details and conditions apply.
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Up to $1,360 in deductible reimbursement

If you suffer a loss due to a home break-on or fire, we will reimburse your paid homeowners insurance deductible up to $1,360. Details and conditions apply.
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Get rewarded for your satisfaction

Our referral program helps keep your family and friends safe and connected plus rewards you with free monitoring.
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