Protecting Alert 360 and Protecting Our Customers

A message to our Customers regarding coronavirus (COVID-19)

See how Alert 360 is here for you

#hereforyou

In response to COVID-19, Alert 360, one of the nation’s largest providers of home and business security and automation, announced precautions it is taking to provide uninterrupted service to its customers, following CDC guidelines – along with a new, “Limited Touch” security package. The company is taking the following steps to ensure the safety of its customers during security consultations, service and installations. Alert 360 technicians, installers, and security consultants will:

  • Perform remote security reviews via phone or video conference

  • Utilize electronic paperwork, contracts and signatures

  • Maintain a 6-foot distance with anyone at the property

  • Disinfect tablets and phones before and after every visit

  • Limit conversations to system, service or installation subjects only

  • Have and use hand sanitizer and disinfectant wipes

  • Pre-disinfect all equipment

  • Wipe down and sanitize door handles and/or anything touched at the home or business

Limited Touch Security Package

The company also has introduced a new, “Limited Touch” security package that provides top-rated security and home automation along with a free garage door controller, which enables a customer to remotely open or close a garage door. With “Limited Touch,” Alert 360 sales professionals will perform a detailed security review with customers via telephone or tablet, look at satellite imaging of the home or business to determine security vulnerabilities and sensor placement, and utilize electronic paperwork for all customer onboarding.

“Now, more than ever, we are here to ensure the safety and security of those we help protect,” said Richard Ginsburg, president and CEO, Alert 360. “During this time, our customers have asked for a robust, easy-to-use system, including a safer consultation and installation. By offering a new, Limited-Touch security package and approach to security sales, installs, and service, we plan to continue providing valuable security to home and business owners. This new package provides state-of-the-art security, with the added convenience of a remote garage door controller to assist customers with safer delivery and access options. For more than 45 years, our customers’ safety has been our top priority, and we will continue to focus on that as we navigate these unique times.”

Protecting Alert 360

Alert 360 operates branches and offices across the country as well as a company-owned, 24/7 alarm monitoring center in Tulsa, Okla. In addition to its residential customers, its commercial security clients include essential businesses, such as healthcare facilities, oil and gas, restaurants, retail and more. To ensure Alert 360 can continue critical security services for homes and businesses, the company’s Business Continuity Plan also includes measures to keep its employees safe, including:

  • Limiting non-critical travel for Alert 360 employees

  • Ensuring employees have and use proper sanitizing products to protect customers and themselves

  • Establishing remote work procedures, where available

  • Taking the temperature of employees prior to shifts

  • Separating its workforce to minimize risk of exposure

“As an essential services provider, the dedicated Alert 360 team across America is manning our workstations or behind the wheel of our national fleet,” said Ginsburg. “Our hearts go out to everyone who has been impacted by this pandemic, and we offer immense thanks to all first responders, healthcare providers, truckers, childcare providers, sanitation personnel, grocery and pharmacy workers and everyone still providing support through this.”

Protecting Our Customers

Alert 360 also encouraged customers to be aware that some companies are taking advantage of this time, trying to gain access to alarm customers’ properties, security systems, or bank accounts. Alert 360 asks its customers to keep in mind:

  • Alert 360 will not come to your home or business without your request or an appointment

  • Customers should call Alert 360 if someone attempts to access their security system

  • Many Alert 360 systems include a medical/panic alert on the keypad if customers require medical help 24/7

  • Its 600+ employees across America are #hereforyou. See a video of the team here

  • The company has posted COVID-19 and Scam Alert information at Alert360.com

Alert 360 provides a full line of home security, business security, energy management, and home automation services. These products and services include home security cameras and video; smoke alarms; carbon monoxide detectors; glass break and motion sensors; flood protection; a free mobile app; keyless entry; smart thermostats; garage door control; intelligent lighting; live video footage; recorded clips; indoor and outdoor cameras; doorbell cameras and more. Alert 360’s certified security technicians also offer professional installation or integration of smart home devices, such as sprinkler systems, sound systems, Amazon Echo and Google Home.

Alert 360 has a network of branches from coast to coast, providing local security services for its more than a quarter of a million home or business security customers. Find a local Alert 360 home and business security office here.

Thank you for being a valued Alert 360 customer.

Updated: April 30th, 2020

 

#hereforyou

How we reward our customers

Home security that moves with you

If you move, we’ll install a basic home security system at your new home, free of charge. If your new home already has a home alarm system, we’ll waive our connection fee. Details and conditions apply.
Learn More

Up to $1,360 in deductible reimbursement

If you suffer a loss due to a home break-in or fire, we will reimburse your paid homeowners insurance deductible up to $1,360. Details and conditions apply.
Learn More

Get rewarded for your satisfaction

Our referral program helps keep your family and friends safe and connected plus rewards you with free monitoring.
Learn More