Hawk Security Services is now Alert 360
Same Company, Same Service, New Name!
Call 866.484.4800 to get a FREE quote
Not sure where to start? Take our Smart Home Security Quiz to find the perfect system for your home.
Texas Strong. Texas Local.
For decades, our local Texas Alert 360 and Hawk Security Services professionals have provided protection, peace of mind and an enhanced quality of life for our customers across Texas.
Now, we’re joining forces to give you even better service, support and protection. We’ve also introduced new smart home and business technologies to meet the demands of home and business owners, like you.
The technician sent was awesome. Very empathetic. Went out of his way to help with another issue not on the appointment. I appreciate his help so much.
Kevwe A.
14:11 09 Dec 23
Showed up on time, fixed the problem and really helped us get things up to date. Highly recommended!
Richard M.
21:53 07 Dec 23
Excellent customer service. Thorough and even ensured our phone app was updated to the new device.
Christina A.
21:05 06 Dec 23
Once notified, Alert 360 quickly scheduled an appointment within two days to fix the doorbell camera. The technician was timely, friendly and professional in quickly identifying the problem by replacing the camera and reprogramming the system. I couldn’t be more pleased.read more
Frank M.
20:11 06 Dec 23
Tech was very polite and professional!He explained to me everything he was going to do.Definitely I wasn't going to be able to do it on my own.
Laura Idali P.
17:12 05 Dec 23
(Translated by Google) They are very efficient. I have had them for 4 years and they are always available.(Original)Son muy eficientes tengo 4 años con ellos y siempre están disponibles
Viky D.
16:58 05 Dec 23
Our service Tech was Jose, he called when in route and showed up courteous well groomed and ready to work. Did a great job installing as well as walking us through the app to insure our success using our services
Martina M.
23:30 04 Dec 23
Outstanding support. He quickly found the problem and it was not due to 360 it was a signal problem with the phone service. We changed to a new service to get a better connectivity for safety reasons. Thanks 360
Patrick P.
19:28 04 Dec 23
Fast and thorough. The technician explains everything to me before he left. Guide me through each camera he installed.
Eleanor R.
17:20 04 Dec 23
Gilbert and his associate were awesome and took care of business efficiently. Plus they were very friendly and accommodating! I highly recommend Alert360 and their services!
Tim D.
16:07 01 Dec 23
I am always pleased with the techs and the friendly service they provide. Jarred is great and takes the time to make sure I fully understand any technical issues.
Donna S.
23:02 29 Nov 23
Eric did an excellent job in resolving the issue with the front door and he found an issue upstairs with a window.
Wm R.
03:46 29 Nov 23
Been a customer now with Alert 360 for almost 2 1/2 years and can say I am more than satisfied with the Houston office in Stafford. Everyone from Carolyn on down to the techs and installers go above and beyond to ensure our alarm system is fully operational. Today we had John, whom I never met, work on our Ring doorbell and educated me on enabling certain functions. John was professional, polite, and a pleasure to speak with about cameras.read more
Sharon D.
21:52 28 Nov 23
Alert 360 is top tier. I've always had a great experience with them. The best Home Security company on the market.
Calvin G.
15:55 27 Nov 23
Tech did an amazing job. His supervisor Tommy assisted in the repair. The tech was cust friendly and showed me how to review playback.**************************************************************************Had camera system upgraded to 1080p cameras and quality controls. The in office person James Wagner was so knowledgeable and personable. It was a delight dealing with him. Every question I asked he had an answer for. He knows his product like the back if his hand. Always answers the phone.Now the tech that did the removal of old equipment and installed the new, Ryan Lemons, did his work like he was working on his own house. Everything he touched was a perfect installation. He would ask as he went along if I was satisfied so far. I felt like my son was doing the work. After it was completely done he explained how it worked and made sure the cameras were aimed where I wanted them in my store. The bottom line is because of these two guys I am so glad I have my security and camera system with Alert 360 in Sarasota. Thanks for the ultimate customer care!!!!************************* ********************************.Great workmanship!! Friendly and knowledgeable. Quick repair.**************************************************************************New 11/20/238 camera system upgraded to 16 4k system. Start of the art. Tech Tyler and senior supervisor James provided superb workmanship. Couldn't even tell anyone was there working. James oversaw camera placement. Perfect locations. I am very satisfied with the equipment and job done.read more
Don C.
23:39 23 Nov 23
Smarter Security Since 1973
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In nearly 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
What This Means for Our Customers
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
Look for our green and white trucks in your neighborhood soon. We can’t wait to meet you!
You Have Questions, We Have Answers!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
Call 866-484-4800
(We’re here to help!)
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Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
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How does this benefit me?
For decades, Alert 360 and Hawk Security have provided protection and peace of mind for security customers in Texas. Over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
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Do I need to update my account information or will billing change?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
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Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
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Has my account been sold to Alert 360?
No, our companies are merging together and uniting under the Alert 360 name. Nothing else has changed – you’re still receiving the same great security service you’ve come to trust!
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Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
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How do I pay my bill?
any current apps you have to manage your alarm system. If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
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How do I upgrade my system?
Simply login to your account, view your account information, and select the ‘Upgrade’ tab. Or, you can call 866.484.4800, just have your account information handy!
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Will I need to sign a new contract?
No, your current contract and service information is still with the same company and will not need to be update!
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What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no additional action required.
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Will I need to get a new system?
No, your existing system will remain connected and in service.