Texas Strong. Texas Local.

For decades, our local Texas Alert 360 and Hawk Security Services professionals have provided protection, peace of mind and an enhanced quality of life for our customers across Texas.

Now, we’re joining forces to give you even better service, support and protection. We’ve also introduced new smart home and business technologies to meet the demands of home and business owners, like you.

Texas Protection
Excellent customer service. I like being informed of arrival time. Israel was very professional and explained everything he was doing.
JoAnn D.
21:37 06 Oct 22
They were quick and efficient and getting everything set up exactly the way I want it. This is my third move where I have used them and they have been excellent every time
Paul Scott
Paul S.
15:45 06 Oct 22
Came out after a recent burglary and repositioned our cameras and tested our alarm. Also gave us ideas to help with increased security
Cassie Pomeroy
Cassie P.
22:00 05 Oct 22
Hi, as expected my service call was on time. The Technician was very professional, responsive and respected my time. He also took the time to answer my questions in-depth. Thank you I am a happy customer.
Justin Isner
Justin I.
16:47 05 Oct 22
The Tech was knowledgeable straight forward and efficient. I really appreciate his work. Thank you so much
Michael Helmen
Michael H.
15:13 05 Oct 22
Was doing some remodeling and unplugged 1 too many cords. Technician, Richard, was very professional unearthing the problem and fixing it very quickly.
A. Parker
A. P.
16:52 04 Oct 22
Mark is a great service technician. He’s come to help me with my service previously. He’s great. 5 stars
Debra DeBaets
Debra D.
16:44 04 Oct 22
Amazing. Always a pleasure when I call for any assistance and when a tech is needed, they’re always nice and professional. Haven’t needed assistance for a long time but they always get it fixed fast and on time.
Kimberly Hill
Kimberly H.
15:05 03 Oct 22
Hunter was super friendly and very informative. He answered all the questions we had and showed us how to use the new equipment both on the phone app and the home pad. Great overall experience!
Adam Ramsey
Adam R.
15:03 03 Oct 22
Excellent serviceRecently had to have a sensor replacedTechnician was prompt, professional & pleasantGood folks in the home office as well
Arthur Forman (Artichoke)
Arthur Forman (.
00:40 01 Oct 22
Anthony was personable and professional. His work ethics shined as he diligently fixed the unexpected problem of my camera. He was willing to go the extra mile in assisting me with the issues. Thank you Anthony.
05:08 29 Sep 22
the person come to my house.very professional very polite.I am very happy .little bad i can't remember his name.
harshi seneviratne
harshi S.
21:36 28 Sep 22
Our technician, Hunter, was exceptional. He helped diagnose the problem, and he stuck with us until everything was back in working order.
Marty Reeves
Marty R.
21:11 28 Sep 22
Danny was so knowledgeable I had a new adventure with my tech on my door bell system plus he fixed or should I say told us how to use my moms safety button we had forgotten 100% enjoy knowledgeable employees
Romelia Parvinchi
Romelia P.
20:36 28 Sep 22
09/27/22Enrique another outstanding 360 Tech! Brought the new doorbell cam to replace existing that heats up and does not cool down. One issue I have; is that Alert 360 calls us rural here in Galveston and there is a $49 fee attached to servicing this area.08/18/22Kevin is an outstanding Tech! Troubleshot the system, installed new sensors that have range, (now why didn’t anyone think of that at initial install?). I guess not every install is a cookie cutter. Hopeful it worksoperationally long term.08/09/22360’s Tech Walter; very friendly, professional and thorough troubleshooting the system. He found that the sensor(s) were originally placed too far apart at the jams. Allowing for the contacts to become unsupervised. Very sharp individual and reviewed what previously had been performed by other techs. He double-checked the system and we’re good to go!Customer Service; continues to be “OUTSTANDING,” at Alert360. From scheduling to showing up for the appointment. And that’s the IMPORTANT FACTOR in all of this…Great Customer Service!!!read more
20:28 27 Sep 22


Smarter Security Since 1973

Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In nearly 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.

We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.


What This Means for Our Customers

Moving forward, you’ll notice the name and logo change on any communications from us.

Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.

We’re growing and are so excited to have you with us!

the green vanLook for our green and white trucks in your neighborhood soon. We can’t wait to meet you!

You Have Questions, We Have Answers!

We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!

Call 866-484-4800

(We’re here to help!)


  • Who is Alert 360?

    Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!

  • How does this benefit me?

    For decades, Alert 360 and Hawk Security have provided protection and peace of mind for security customers in Texas. Over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.

    As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.

  • Do I need to update my account information or will billing change?

    No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!

  • Will my app still work?

    Yes, our systems are still compatible with any current apps you have to manage your alarm system.

  • Has my account been sold to Alert 360?

    No, our companies are merging together and uniting under the Alert 360 name. Nothing else has changed – you’re still receiving the same great security service you’ve come to trust!

  • Are you still a local servicing company?

    Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!

  • How do I pay my bill?

    any current apps you have to manage your alarm system. If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.

  • How do I upgrade my system?

    Simply login to your account, view your account information, and select the ‘Upgrade’ tab. Or, you can call 866.484.4800, just have your account information handy!

  • Will I need to sign a new contract?

    No, your current contract and service information is still with the same company and will not need to be update!

  • What if I have automatic payments set up?

    Your automatic payments and billing are still being managed by the same company in the same system so no additional action required.

  • Will I need to get a new system?

    No, your existing system will remain connected and in service.

How we reward our customers

Home security that moves with you

If you move, we’ll install a basic home security system at your new home, free of charge. If your new home already has a home alarm system, we’ll waive our connection fee. Details and conditions apply.
Learn More

Up to $1,360 in deductible reimbursement

If you suffer a loss due to a home break-in or fire, we will reimburse your paid homeowners insurance deductible up to $1,360. Details and conditions apply.
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Get rewarded for your satisfaction

Our referral program helps keep your family and friends safe and connected plus rewards you with free monitoring.
Learn More