Hawk Security Services is now Alert 360
Same Company, Same Service, New Name!
For decades, our local Texas Alert 360 and Hawk Security Services professionals have provided protection, peace of mind and an enhanced quality of life for our customers across Texas.
Now, we’re joining forces to give you even better service, support and protection. We’ve also introduced new smart home and business technologies to meet the demands of home and business owners, like you.
Alert 360 started as a security company in Tulsa, Oklahoma in 1973. In nearly 50 years, we have grown to be the 5th largest residential security provider in the country, serving nearly a quarter of a million customers in 26 states! Today, we own and operate our alarm monitoring center in Tulsa, providing best-in-class technology, dependable service and smart home automation.
We’re dedicated to keeping you connected, protecting the things you care most about and providing you with security, convenience, comfort and peace of mind.
Moving forward, you’ll notice the name and logo change on any communications from us.
Otherwise, nothing else has changed. We’re still your local neighborhood security company, with the same team answering our phones, providing service in your home or office, and monitoring your alarms 24/7.
We’re growing and are so excited to have you with us!
We’ve answered the most frequently asked questions below, but if you have specific questions or concerns about your account, get in touch or give us a call!
(We’re here to help!)
Who is Alert 360?
Alert 360 started as a small security company in Tulsa, Oklahoma in 1973. In 45 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states!
How does this benefit me?
For decades, Alert 360 and Hawk Security have provided protection and peace of mind for security customers in Texas. Over the years, we’ve matched advancing technology to our product offerings to meet the unique needs that modern security requires.
As Alert 360, we plan to continue to offer the peace of mind of best-in-class security solutions with all the advantages that a company with greater resources has, combined with the local reach of understanding and truly caring about the communities we protect.
Do I need to update my account information or will billing change?
No, you will remain in our system with the same login credentials you currently use to view your account, make bill payments, and upgrade your service. Even the customer portal experience will remain the same – just with a new coat of paint!
Will my app still work?
Yes, our systems are still compatible with any current apps you have to manage your alarm system.
Has my account been sold to Alert 360?
No, our companies are merging together and uniting under the Alert 360 name. Nothing else has changed – you’re still receiving the same great security service you’ve come to trust!
Are you still a local servicing company?
Yes, our local branches and service technicians will remain the same to take care of all your home security needs, wherever you are!
How do I pay my bill?
any current apps you have to manage your alarm system. If you signed up for paperless billing, you can still pay your bill online through the customer portal using your same login credentials. Mail-in payment details will be included in your next billing cycle.
How do I upgrade my system?
Simply login to your account, view your account information, and select the ‘Upgrade’ tab. Or, you can call 866.484.4800, just have your account information handy!
Will I need to sign a new contract?
No, your current contract and service information is still with the same company and will not need to be update!
What if I have automatic payments set up?
Your automatic payments and billing are still being managed by the same company in the same system so no additional action required.
Will I need to get a new system?
No, your existing system will remain connected and in service.