Alert 360, one of the nations’ largest providers of home and business security and automation, announced it has renewed its “TMA Five Diamond Monitoring Center” designation through The Monitoring Association (TMA). According to TMA, of the approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies. Fewer than 120 monitoring centers have achieved the Five Diamond designation. This marks the third year in a row Alert 360 has been recognized for its excellence in the monitoring of security systems and dedication to its home and business security customers.
“As a leading security company that operates 24/7 and operates our own, U.S.-based alarm monitoring center, our team never rests in its pursuit of the highest quality of service,” said Richard Ginsburg, president, and CEO Alert 360. “We recognize the extreme importance of providing a service that saves lives, protects properties, and creates convenience and comfort. These are services we take very seriously and that require a daily commitment to excellence in all we do. On behalf of the communities we serve and the quarter of a million home and business security customers we help protect, we are honored to earn this recognition for excellence in alarm monitoring and customer service for the past three years.”
The Five Diamond designation is granted annually to alarm monitoring centers that satisfy all the requirements of The Monitoring Association’s “five points of excellence,” which include a commitment to:
• ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices;
• random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL;
• raising the industry standards through TMA membership and participation in its activities;
• reducing false dispatches; and
• the highest levels of customer service.
The TMA’s Five Diamond designation specifically signifies that a monitoring company has demonstrated an exceptionally high degree of responsibility to its local communities. Also to customers through the investment of time, money and commitment to quality alarm operator training. These alarm monitoring professionals serve as a life-saving link between residential or business properties and police, fire and emergency services in their areas.
The TMA Monitoring Center Operator course covers multiple levels of monitoring center communications with customers, police, fire and emergency communications centers. In order to achieve the Five Diamond designation, each and every monitoring operator must pass the TMA course as well as demonstrate proficiency in and knowledge of:
• the alarm confirmation process, which helps reduce false alarms;
• communications with Public Service Answering Points, such as the Emergency 911 centers;
• electronic communications equipment, including, cellular, radio and internet communication systems;
• the codes and standards of organizations, such as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
• emergency preparedness under a wide scenario of possibilities.
“The award-winning Alert 360 team takes tremendous pride in delivering the highest level of service and will continue to strive for ways to exceed customer expectations,” said Ginsburg. “As a top-rated provider of home and business security and automation services, we have the ability and technology partners to provide leading security and automation devices. We promise to back our products with excellence in service and monitoring and greatly appreciate the trust our customers put in us.”
Alert 360 also has been recognized as a Top 10 home security provider on the security industry’s annual SDM 100 Report; an Inc. 5000 fastest-growing private company; a “Best Home Security Provider,” and a “Best Places to Work” for four years straight.
Alert 360 provides a full line of home security, business security, energy management, and home automation services. These products and services include wireless security systems, a free mobile app, wireless home security cameras, HD video camera surveillance, access control, smart thermostats, water leak detection devices, doorbell cameras, monitored heat and carbon monoxide detectors and more. Alert 360’s certified security technicians also offer professional installation or integration of smart home devices, such as sprinkler systems, sound systems, Amazon Echo and Google Home.
The company operates an alarm monitoring center in Tulsa, Okla., and a network of branches from coast to coast, providing local security services for homes and businesses. Find a nearby Alert 360 home and business security office here.
About The Monitoring Association: The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally recognized non-profit trade association that represents professional monitoring companies, security systems integrators, and providers of products and services to the industry. Incorporated in 1950, TMA represents its members before Congress and regulatory agencies on the local, state and federal levels, and other public safety authorities. Learn more at here.
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About Alert 360
Founded in 1973 in Tulsa, Okla., Alert 360 is one of the nation’s oldest-licensed alarm monitoring providers. Today, the company is the fifth largest provider of monitored security and smart home solutions to homes in the United States. Alert 360 operates a monitoring and customer service center in Tulsa, Okla., and has branch offices in 17 cities. The company has achieved Five Diamond alarm monitoring designation and has been named a 2016 Inc. 5000 “Fastest-Growing Privately Held Company in America” and a “Best Places to Work in Oklahoma” in 2016, 2017 and 2018.